Job Description

JPS Furnace & Air Conditioning is a company that recognizes the importance of investing in and developing our people. We see this as imperative because our employees deserve the opportunity to grow their skill sets and our customers deserve the best service possible! We pride ourselves on the culture we have created here, and the amazing team we have is responsible for that! We are confident that your employment experience here will be next to none. Hard work and dedication will never go unnoticed.

Description

The successful candidate for this position will be trained to handle the overflowing calls of a busy HVAC company! This full time position has seasonal peak times, so flexibility during those times is a must!

If you have a positive attitude, love interacting with customers and are looking for a welcoming environment for your workplace - we would love to hear from you!

Duties & Responsibilities

Assist in organizing the paperwork for the job (creating the job packet, electronic contracts, etc.) Respond to email correspondence Communicate with field team members ( Home Comfort Reps) Enter data completely and properly and file paperwork Support fellow staff members Maintain files in database Building customer relationships while assisting customers professionally and accurately. Complete various tasks such and submitting warranties, pulling permits, scheduling customers Answer incoming calls from customers related to service, billing, and other departments Make outbound calls to schedule, confirm, and survey upcoming or completed appointments. Manage customer concerns and work to resolve them efficiently and effectively Help all representatives understand our brand, policies and procedures Help with projects and focus groups as needed Other duties as assigned
*Please note that responsibilities outlined in this job description may evolve or change based on the needs of the company and departmental priorities

Qualifications and Skills

Advanced customer service skills. Ability to multitask Organized Geographical knowledge of service area or map reading skills Knowledge of industry Computer skills including: Microsoft Word, Excel, and Outlook experience Communication skills Pleasant telephone voice/manner. Operate simple office equipment sufficiently to perform the job. Develop knowledge of product lines, prices, various marketing promotional services

Physical Requirements

Prolonged periods sitting at a desk and working on a computer.

Why Choose JPS?

Positive and Inspiring Culture- Our employees are our greatest asset. We ensure you are well cared for and heard, fostering a supportive environment with our open-door policy where you can thrive and feel valued every day. Career Growth- Personal and professional development is our priority. As you succeed and advance, we know we're doing something right. We're here to support and encourage you at every stage of your career journey. Employee Benefits- Enjoy extended health and dental coverage along with a healthcare spending account, ensuring you and your family are well taken care of. Exceptional Leadership- At JPS, we set high standards and believe in top-quality leadership. Our strong and positive leaders are dedicated to bringing out the best in each team member, guiding you to success.
Job Types: Full-time, Permanent

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

Company events Dental care Extended health care Life insurance On-site parking
Work Location: In person