Job Description

Summary

The Customer Service Representative is responsible for providing office and customer service support for a variety of administrative functions.

Core Competencies

Customer Focus Communication Problem Solving Adaptability/Flexibility Result Focus Accountability and Dependability Team Work

Job Duties

Process Service requests, receipt and completion Respond to customer inquiries by phone, email, or in person in a professional and timely manner. Assist with answering telephones and direct callers to the appropriate associate. Maintain detailed records of customer interactions, transactions, and feedback. Provide accurate information regarding products, services, pricing, and company policies. Support internal teams (sales, operations, and accounting) to ensure smooth communication and customer delivery. Receive, sort, and forward incoming mail Coordinate the pick-up and delivery of all mail services (FedEx, UPS, etc.) Oversee the ordering, receiving, stocking, and distribution of office supplies Other administrative duties as assigned

Qualifications and Skills

1-3 years experience in an office environment High School Diploma or GED Computer literacy; proficiency in Microsoft Work, Excel, Outlook Strong planning and organizational skills Well-developed verbal, listening, written communication skills, and basic math skills Ability to work independently or within a team Attention to detail and a high level of accuracy Ability to work in a busy office with constant interruptions Self-motivated, with high energy and an engaging level of enthusiasm. High level of integrity and work ethic.

Working Conditions

Full-time, Monday to Friday, office-based position.

Job Type: Fixed term contract
Contract length: 18 months

Pay: $18.00-$20.00 per hour

Expected hours: 40 per week

Work Location: In person