Job Description

Job Title: Customer Service Representative (Film Industry & Lift Equipment)

Location:

Calgary, Alberta

Employment Type:

Full-Time

Salary:

Competitive, based on experience

Industry:

Film & Media Production, Lift Equipment

About Us:

We are a leading provider of specialized lift equipment and services to the film and media production industry. With an extensive portfolio of projects, we support production teams with the equipment and expertise they need to bring their visions to life. As we continue to expand, we are looking for a dedicated and dynamic Customer Service Representative to join our team and help us deliver exceptional service to our clients.

:

As a

Customer Service Representative

, you will be the primary point of contact for our clients in the film industry, ensuring their needs are met efficiently and professionally. You will work closely with other CSR's, logistics, and technical teams to coordinate lift equipment rentals, resolve customer inquiries, and maintain high standards of customer satisfaction.

Key Responsibilities:

Respond promptly to customer inquiries via phone, email, and in-person. Provide detailed information about our lift equipment and services tailored to film production needs. Assist customers with rental bookings, changes, and equipment selection based on their project requirements. Coordinate with internal teams to ensure timely delivery and return of equipment. Troubleshoot and resolve any customer issues or concerns, escalating when necessary. Maintain accurate records of customer interactions and transactions in the CRM system. Follow up with clients to ensure satisfaction and build long-term relationships. Stay informed about the latest film industry trends and equipment developments.

Qualifications:

Previous experience in customer service. Strong communication skills, both written and verbal. Ability to manage multiple priorities in a fast-paced environment. A proactive and problem-solving attitude. Familiarity with lift equipment (or a willingness to learn). Excellent organizational skills and attention to detail.

Why Join Us?

Work with a dynamic team in a growing industry. Be part of exciting film productions and contribute to behind-the-scenes success. Opportunity for career growth and development. Competitive salary and benefits package.
Job Type: Full-time

Pay: $50,000.00-$60,000.00 per year

Benefits:

Casual dress Company events Dental care Extended health care Life insurance On-site parking Paid time off Vision care
Work Location: In person