Job Description

Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will assist customers with inquiries, resolve issues, and promote our products and services. The ideal candidate will possess strong communication skills, a customer-centric attitude, and the ability to analyze customer needs effectively.

Duties

Respond promptly to customer inquiries via phone, email, or chat. Provide accurate information regarding products and services. Assist customers in troubleshooting issues and resolving complaints. Utilize effective phone etiquette to ensure a positive customer experience. Analyze customer feedback and provide insights for service improvement. Maintain detailed records of customer interactions in our database. Collaborate with team members to improve overall service quality.

Requirements

Proficiency in English is required; highly preferred. Strong communication skills with the ability to articulate information clearly. Previous experience in customer service or sales is advantageous. Ability to analyze customer needs and provide tailored solution Excellent phone etiquette and interpersonal skills. Must be detail-oriented and able to manage multiple tasks simultaneously. A positive attitude and a commitment to delivering outstanding service.
Join us in creating memorable experiences for our customers while growing your career in a supportive environment!

Job Types: Full-time, Permanent

Pay: $19.00-$21.00 per hour

Experience:

Data entry: 1 year (required) Customer service: 1 year (required) Phone etiquette: 1 year (required)
Language:

English (required)
Work Location: In person