Job Description

Job Overview

We are seeking dedicated and enthusiastic customer service representatives to join our Calgary-based team. The ideal candidate will have excellent interpersonal and communication skills, a proven track record in telephone customer service, and knowledge in sewing, which is a bonus. You will be the friendly voice of the company, assisting customers with their inquiries, providing product knowledge, and ensuring a positive experience with our brand.

Responsibilities

Plan and schedule calls to offer top-notch customer attendance and retention Familiarize and provide detailed information about the company's products, including product recommendations for various applications and projects Collaborate with the inside sales team to pass on specific interests and inquiries, leading to a sale Maintain accurate records of customer interactions using CRM software

Requirements

Experience: minimum of 3 years in telephone customer service Sewing knowledge (bonus): familiarity with sewing and thread applications (e.g. quilting, embroidery, garment construction etc). Language skills: Fluency in English; French language skills are a strong asset. Technical skills: experience with CRM software for managing customer relationships. Interpersonal skills: Excellent communication and salesmanship with a customer-first mindset. Team Spirit: A collaborative attitude and eagerness to contribute to a supportive team environment

Why joining?

Be part of a family-founded Canadian company with a global impact in hobby sewing and quilting community. Work in a friendly, creative and inspiring environment where your passion for sewing is unleashed. Enjoy competitive benefits, including on-site parking, extended medical coverage and paid time off. Opportunities for growth and learning, including exposure and participation in international events.
If you are passionate about sewing, customer service, and being part of a tight-knit team, we would love to hear from you! Please submit your resume and a brief cover letter highlighting your experience and why you are a great fit for our company.

Our company is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all employees.

Job Types: Full-time, Part-time, Permanent

Pay: $18.00-$25.00 per hour

Expected hours: 30 - 40 per week

Benefits:

Extended health care On-site parking Store discount
Schedule:

8 hour shift Monday to Friday
Work Location: In person