Job Description

Customer Service Representative, Bike Sales & Support (Calgary Location)

Job Type: Seasonal (April 1 to October 30)

Hours: 5 days per week, 7 hours per day (11 am to 6pm, weekends required; 2 weekdays off)

Compensation: $20 per hour + commission (based on bike sales)

Key Responsibilities:

Sales & Customer Support:

Greet customers, understand their needs, and recommend the best bikes/e-bikes.

Drive sales by effectively showcasing bike features and benefits.

Process sales transactions and provide after-sales support.

Customer Engagement & Communication:

Answer phone calls, respond to emails, and handle online inquiries.

Manage and update social media platforms with promotions, new arrivals, and customer engagement content.

Website & Online Store Maintenance:

Assist with updating product listings, descriptions, and images on the online store.

Process online orders, ensuring timely fulfillment and customer communication.

Bike Assembly & Maintenance:

Assemble new bikes and e-bikes for display and sale.

Perform basic bike repairs, tune-ups, and maintenance as needed.

Qualifications & Skills:

Sales experience (preferably in retail or bike sales); strong ability to close deals.

Passion for cycling with a good understanding of bikes, e-bikes, and their components.

Ability to perform basic bike assembly, repairs, and maintenance.

Strong customer service skills - friendly, approachable, and helpful.

Good communication skills for in-person, phone, and email interactions.

Comfortable managing social media accounts and assisting with website updates.

Ability to process and fulfill online orders efficiently.

Ability to work independently and proactively in a retail environment.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 35 per week

Additional pay:

Commission pay
Schedule:

Monday to Friday Weekends as needed
Work Location: In person

Expected start date: 2025-04-01