Job Description

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We are looking for a motivated and customer-focused individual to join our team as a Customer Service Representative on a contract basis. This position is based in Burnaby, British Columbia, and will run until the end of the year. In this role, you will play a key part in delivering outstanding service and administrative support to ensure smooth interactions with clients.
Responsibilities:

• Respond promptly to inbound calls and emails, addressing customer inquiries and resolving issues efficiently.
• Maintain accurate customer records by updating account information and processing documentation.
• Collaborate with team members to identify and implement solutions that enhance customer satisfaction.
• Schedule appointments and coordinate follow-ups to ensure a seamless customer experience.
• Process orders with precision and attention to detail, ensuring timely delivery.
• Utilize Microsoft Excel and Word to manage data entry and generate reports as needed.
• Handle both inbound and outbound calls with care, ensuring clear and effective communication.
• Support ongoing process improvements to optimize customer service operations.
• Provide courteous and attentive service to all clients, fostering positive relationships.
• Assist with administrative tasks to support the overall operations of the team.

Requirements:

• Previous experience in customer service, call centre operations, or administrative roles.
• Strong skills in handling inbound and outbound calls and email correspondence.
• Proficiency in Microsoft Excel and Word, with the ability to manage data entry and reporting.
• Exceptional organizational and time management abilities.
• Effective written and verbal communication skills.
• Positive and adaptable mindset, with a focus on teamwork.
• Detail-oriented approach to managing customer accounts and processing documentation.
• Ability to work in a fast-paced environment while maintaining professionalism.

Skills Required