Job Description

Customer Service Representative, Burnaby B.C. area

Are you passionate about life? Do you enjoy helping others? Does a river-front walk on your lunch break appeal to you? Our team is looking for you! Our Customer Service Representative (CSR) must be a motivated, self-starter and have the ability to speak professionally and deliver quality service. They must be positive and able to deal with any customer service related issues. Candidates must have strong organizations skills and will be proficient at balancing different responsibilities. The Opportunity We are looking for talented and enthusiastic people to join our expanding natural medicine supply company. For over 20 years, we have proudly served medical practitioners across Canada including: medical doctors, naturopathic doctors, dentists, homeopaths, chiropractors, nutritionists and more. Our uniquely formulated professional products sell themselves and contain clinically proven ingredients. As our customer\xe2\x80\x99s first point of contact, you will deliver and exceed customer expectations for service. This is an opportunity to showcase your skills and build a lucrative career while promoting the advancement of natural health across Canada. We offer educational opportunities for professional and skill development. Key Responsibilities and Profile

• Great personality, team player, good listener, friendly, polite, trustworthy;
• Be able to greet customers, answer phone calls, emails, and live online communications in a friendly manner;
• Educate and sell products;
• Build and maintain relationships with customers and influence long-term strategic direction;
• Find and follow up on leads and hunt out potential new business;
• Collaborate with the team to support and build a foundation our customers can trust;
• Achieve goals to initiate new business and close deals;
• Study and appreciate the practitioner-patient relationship to allow for a mutually beneficial partnership between Biomed and our customers;
• Back up sales with up-selling/cross-selling, monthly promotions;
• General office duties \xe2\x80\x93 order office supplies, stamp/mail out;
• Previous customer service experience (and you love doing it!);
• Quick learner;
• Experience in the Natural Health Industry an asset;
• Self-starter with initiative and positive attitude;
• Fluency in English (French is an asset);
• Advanced computer and typing skills;
• Strong working knowledge of Microsoft Office and Excel;
• Ability to work and respond with flexibility in a fast-paced, constantly evolving environment.

We are located on the beautiful Fraser River with a walking path just steps outside the front door. We are also close to shops, healthy lunch spots and transit. Join our diverse and supportive team who enjoy working and spending time together in a thriving work culture. 35-40 hours per week, Monday to Friday. Job Type: Full-time