Job Description

About Us

CSN Brant County is a trusted automotive collision repair centre dedicated to delivering high-quality repairs and exceptional customer care. We take pride in providing a smooth and supportive experience for every customer who walks through our door.

Position Summary

We are seeking a

Customer Service Representative

to be the first point of contact for our customers. The ideal candidate is friendly, organized, and comfortable working in a fast-paced environment. This role includes answering incoming calls, assisting walk-in customers, managing customer updates, and handling data entry with accuracy.

Key Responsibilities

Answer and direct incoming phone calls in a professional and timely manner Greet and assist walk-in customers Provide updates to customers regarding repair status Enter customer, vehicle, and repair information into internal systems with high accuracy Support the collision centre team with administrative tasks as needed Coordinate with technicians and estimators to ensure smooth workflow and communication Maintain a clean, organized reception and customer area

Preferred Qualifications

Previous customer service experience (automotive or collision centre experience is an asset) Basic understanding of the collision repair process Basic knowledge of how to write or understand a collision estimate is an asset Strong computer skills and accurate data entry abilities Excellent communication and interpersonal skills Ability to multitask and stay organized in a busy environment Positive attitude and strong problem-solving abilities
Job Types: Full-time, Permanent

Pay: $18.00-$22.00 per hour

Expected hours: 40 per week

Benefits:

Company events Dental care Extended health care Life insurance Vision care
Work Location: In person