Job Description

Aevitas Inc., a leader in the environmental services industry, is currently seeking individuals who excel in dynamic and fast-paced work environment. If you are passionate about contributing to a cutting-edge industry and delivering top-tier service, we welcome you to explore opportunities with us. Join our team and become a part of an organization committed to excellence in environmental services. Your enthusiasm and dedication will play a crucial role in shaping a sustainable and impactful future.

We are currently hiring for the position of Customer Service Representative at our Brantford, Ontario location. This is a full-time, permanent role with a comprehensive compensation package that includes:

Comprehensive Benefits Package:

Encompassing prescription drug coverage, extended health benefits, dental, and optical coverage.

Retirement Planning:

Enjoy the advantage of RRSP matching for secure future financial planning.

Professional Growth and Development

: Access ongoing training to foster continuous learning and career advancement.

Performance-Based Incentives:

Benefit from annual pay increases linked to performance and an annual bonus.

Employee and Family Assistance Program:

Access resources and support for both employees and their families.

Generous Paid Time Off:

Includes three personal and ten sick days in addition to annual vacation ensuring a healthy work-life balance.

Overtime Compensation

: Overtime pay provided for hours worked beyond 8 hours in a day and 40 hours in a week.

Meal and Overnight Allowance:

Receive additional allowances for meals and overnight stays as part of our commitment to your well-being.

Team Bonding Events:

Participate in various team-building activities such as BBQs, golf tournaments, and holiday parties.

Job Responsibilities:

Provide support Sales Account Managers. Generate customer quotes, work orders, and pre-invoicing sales reports using the Material Tracking System (MTS), ensuring accuracy and detail. Generate and provide waste reports to customers. Maintain and update customer profiles in the Material Tracking System (MTS). Enter, track, and report electronic waste manifests using Ontario's Hazardous Waste Digital Reporting Service. Collaborate with laboratory and management to ensure proper waste classification and coding. Work closely with the scheduling team to ensure timely service delivery, follow up with customers, and confirm pick-up details. Coordinate projects with account managers, operations, and external vendors to ensure smooth workflow. Ensure contracts are in place and valid purchase orders and waste profiles are received. Address and resolve minor customer complaints. Reach out to previous and current customers to promote new and existing programs and services. Provide completed service paperwork--including Requests for Service Forms, Purchase Orders, and Work Orders--to Accounting for billing. Assist in review of customer accounts annually, updating pricing, services, and purchase orders as needed. Adhere to all legal requirements and company policies, procedures, and guidelines. Maintain a courteous and professional attitude towards customers and colleagues. Perform additional duties as assigned.
Qualifications

High School Diploma Customer Service Experience Experience with Microsoft Office suite Must be legally eligible to work in Canada.

Work Environment

Required to use computer, printers, scanners, and phone.

Required to sit for extended periods of time.

Will be exposed to an office environment.

Diversity, Equity, Inclusion and Accommodation

Aevitas Inc. is committed to equity, diversity, inclusion in our work environment. Aevitas Inc. welcomes and encourages applications from members of equity-seeking communities including women, racialized people, indigenous people, people with disabilities, and people of all sexual orientations and gender identities/expressions. Aevitas Inc. promotes and monitors employment equity and encourages candidates to self-declare if they belong to one of the four employment equity groups: women, Aboriginal Peoples, persons with disabilities or members of visible minority groups. Accommodations are available on request for persons with disabilities.

If you are interested in joining our team, we encourage you to apply and contribute to our mission in managing hazardous waste responsibly.

Job Types: Full-time, Permanent

Additional pay:

Bonus pay
Benefits:

Casual dress Dental care Disability insurance Extended health care Life insurance Paid time off RRSP match Vision care
Flexible language requirement:

French not required
Schedule:

8 hour shift Day shift Monday to Friday
Work Location: In person