Customer Service Representative Job in standard appliances ltd

Customer Service Representative

Brampton, ON, CA, Canada

standard appliances ltd

1 Current Job Openings

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Job Description

Job Summary

Since 1969 we have been selling appliances and servicing them.

we need someone to take calls from customers, book service calls.

also to do some part ordering, recieving and rescheduling.

We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for interacting with customers to provide and process information in response to inquiries, concerns, and requests about our products and services.

Duties

- Answer incoming customer calls regarding product inquiries, service questions, and general client concerns
- Resolve customer complaints via phone, email, mail, or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Assist with placement of orders, refunds, or exchanges
- Utilize computer technology to handle high call volumes
- Work with customer service manager to ensure proper customer service is being delivered

Qualifications

- Previous customer service experience preferred
- Excellent communication skills, both written and verbal
- Ability to analyze and solve problems efficiently
- Proficiency in data entry and typing
- Bilingual in Spanish and English is a plus
- Multilingual abilities are advantageous
- Strong phone etiquette skills

Job Types: Full-time, Part-time

Pay: $19.00-$25.90 per hour

Benefits:

Dental care Extended health care Vision care
Work Location: In person

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