Job Description

Muro North America Inc. has an opening for an experienced Customer Service Representative. This position involves taking incoming calls, scheduling deliveries and processing sales quotes for customers and the outside sales team. The Customer Service Representative will be responsible for handling customer inquiries promptly and effectively in a fast-paced, team-oriented environment. Knowledge of the construction industry is an asset but not required.

Inside Sales Duties:

Answer phones and input sales for customers based on availability listed in the system Process quotes received via email and telephone. Respond swiftly and courteously to customer complaints or inquiries Follow the suggested script provided to all Inside Sales Representatives Capture customer information, including addresses and phone numbers, for future follow-up Adjust your sales presentation based on success/fail averages Build rapport with customers through friendly, engaging communication
Qualifications:

2+ years' inside sales experience (incoming call preferred) Excellent verbal communication skills and telephone manner Familiarity with Windows operating systems Knowledge of construction industry Proven track record of successful sales experience preferred
Benefits:

Extended health care Vision care Vacation & paid time off Dental care RRSP Match Profit sharing/share options On-site parking
Job Type: Full-time

Pay: $45,000.00-$65,000.00 per year

Benefits:

Dental care Life insurance Paid time off
Education:

Secondary School (preferred)
Experience:

customer service: 2 years (preferred)
Work Location: In person