Job Description

Customer Engagement

Respond to customer inquiries promptly and courteously through phone, email, and live chat. Address complaints and resolve issues to ensure a positive customer experience. Build long-term relationships by providing excellent service and support.

Shipment Coordination

Monitor and track shipments using internal systems and provide customers with timely updates. Manage exceptions such as delays, damages, or lost shipments with proactive solutions. Partner with the operations team to achieve on-time and accurate deliveries.

Order Administration

Process incoming customer orders accurately within company systems. Verify the completeness of order details to avoid discrepancies. Coordinate cross-functionally to ensure smooth and efficient order fulfillment.

Data & Reporting

Record shipment and order data accurately in required formats (Excel, Master Airway Bills, etc.). Maintain high data quality standards within company databases. Generate and analyze reports to provide insights for operational and strategic decisions.

Revenue Growth Support

Identify upselling opportunities and convert inquiries into confirmed orders. Recover cancelled or at-risk shipments through proactive customer engagement. Work closely with the sales team to promote logistics solutions and company services.

Qualifications

Bachelor's degree or equivalent qualification (logistics, supply chain, or related field preferred). Minimum of 1 year experience in customer service, logistics, or courier industry (preferred). Strong communication and interpersonal skills, with the ability to work with diverse clientele. Problem-solving mindset with solid analytical capabilities. Proficiency in Microsoft Office (Excel expertise required). Fluency in English, both written and spoken.
Job Types: Full-time, Permanent

Pay: From $43,000.00 per year

Benefits:

Casual dress Dental care Disability insurance Extended health care Life insurance Paid time off Tuition reimbursement Vision care
Ability to commute/relocate:

Brampton, ON L6T 5M4: reliably commute or plan to relocate before starting work (required)
Experience:

Customer service: 1 year (preferred)
Language:

Mandarin (required)
Work Location: Hybrid remote in Brampton, ON L6T 5M4