Job Description

Customer Service Representative

Work environment: Fully on-site, Monday through Monday

Responsibilities:

Oversee the processing of clients' orders in the WMS by managing and maintaining inbound/outbound orders and/or inventory. Perform scheduled processes such as inventory, quarantine reports/inquiries. Review and prepare shipping requirements, such as shipping labels, delivery appointments, packaging requirements. Resolve product or service problems by clarifying the customer's complaint: determine the cause of the problem, select and explain the best solution to solve the problem, expedite the correction or adjustment, follow up to ensure resolution. Serve as a point of contact for specific clients. Work closely with the Dispatch team to ensure accurate execution of loads. Arrange carriers for Clients' collect order. Schedule inbound/outbound appointments with carriers, clients and warehouse. Communicate effectively with clients to gain an understanding of their needs and internal processes. Build strong relationships with individuals at all levels of client organization and guarantee client has a positive, value-added experience in every interaction. Manage specific customer projects for clients. Back-up coverage for other Customer Service Reps

Qualifications:

2-4 years working experience in similar role

Additional Skills:

Working knowledge of the warehousing/3PL and transportation industries is an asset Attention to detail Manage time effectively Excellent organizational skills, problem-solving and analytical skills Ability to work independently and as part of a team in a face paced environment Excellent communication skills Fluent in English Ability to multi-task and work under pressure Knowledge of Office 365, ERP/WMS software Ability to learn in house TMS and WMS

We thank all applicants for their interest; however, only those selected for further consideration will be contacted.