Customer Service Representative

Brampton, ON, Canada

Job Description


Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.

We are entrepreneurial-minded organization that welcomes and support individual ideas and strategies. We are looking for dynamic individuals with a passion for helping people to join our team at our Brampton Office.

Responsibilities:

  • Coordinate, track and trace all shipping and handling requests with customers and suppliers in support of a customer specialized project.
  • Proactively identify shipments at risk of service failure and take control of shipments to ensure on time delivery.
  • Correctly troubleshoot and proactively resolve shipment discrepancies, as needed.
  • Respond timely to customer needs for information, including but not limited to updates on orders, Proof of Delivery and inventory cycle counts.
  • Investigate product overage, shortage and damage; complete appropriate documentation and manage customer response for handling of the issue.
  • Notify Operations Lead of all requested changes from the customer or a supplier regarding shipping, handling or administrative items.
  • Develop and maintain a positive working relationship with all service providers.
  • Report customer feedback to Logistics Project Lead, including any signs of customer dissatisfaction.
  • Correctly enter data into transportation management system and maintain and generate required reports; properly process, audit and file various documentation.
Requirements
  • 4+ years\' experience in Logistics; Transportation or Distribution industry experience with understanding of airfreight, expedited ground services, warehousing, inventory, and order fulfillment preferred
  • Strong organizational skills
  • Experience with TMS systems preferred
  • Excellent communication and time-management skills
  • Must be able to multitask & prioritize efficiently in a fast-paced environment
  • Proficient with Microsoft Office systems
  • Ability to work independently and as part of a team
  • High school diploma or GED equivalent is required
Benefits * Career growth
  • Healthcare Benefit Package
  • High competitive salary

Charger Logistics

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Job Detail

  • Job Id
    JD2252793
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Brampton, ON, Canada
  • Education
    Not mentioned