Job Description

Job Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibility will be to assist customers with their inquiries, resolve issues, and promote our products and services through effective communication and upselling techniques. The ideal candidate will possess strong customer service skills, a friendly demeanor, and the ability to analyze customer needs.

Duties

Respond promptly to customer inquiries via phone, email, or chat. Provide accurate information regarding products and services. Assist customers in troubleshooting issues and resolving complaints effectively. Utilize upselling techniques to promote additional products or services that meet customer needs. Maintain detailed records of customer interactions and transactions through data entry. Analyze customer feedback to identify areas for improvement in service delivery. Demonstrate excellent phone etiquette while handling calls professionally. Collaborate with team members to enhance overall customer satisfaction.

Requirements

Proven experience in a customer service role is preferred. Strong communication skills in English; bilingual or multilingual abilities are a plus. Ability to analyze customer needs and provide appropriate solutions. Proficiency in data entry and familiarity with CRM systems is advantageous. Excellent phone etiquette and interpersonal skills. A positive attitude with a commitment to delivering high-quality service. Ability to work effectively both independently and as part of a team.
Join us in creating memorable experiences for our customers while developing your career in a dynamic environment!

Job Types: Full-time, Part-time

Pay: $17.20 per hour

Work Location: In person