Job Description

CUSTOMER SERVICE REPRESENTATIVE (Bowling Alley)

Something different is happening at City Centre Park! ...and we are looking for people that want to be part of the change.

We're on the lookout for enthusiastic, customer-focused individuals who thrive on creating positive, memorable moments for every guest who walks through our doors. This role isn't just about answering questions or pointing people in the right direction - it's about being part of a bold new vision.

Whether you're welcoming guests to our facility or ensuring every interaction feels warm and personal, your presence sets the tone. You'll be part of a team that values safety, hospitality, and a commitment to excellence in every detail.

If you're approachable, dependable, and excited to help shape a vibrant, inclusive space where guests come to connect, play, and recharge - we'd love to welcome you aboard.

We are looking for a friendly, proactive, and dynamic Customer Service Representative to join our team at Langford Lanes. In this role, you will be at the heart of our facility's daily operations, ensuring a welcoming and safe experience for all visitors.

Your key responsibilities will include greeting guests upon arrival, processing transactions, and handling customer inquiries with professionalism and care. You may also be called upon to support other facilities as needed, including the Eagle Ridge Community Centre, Westhills Ice Arena, and the seasonal Outdoor Skating Rink.

This position requires a strong focus on delivering exceptional customer service while upholding all operational procedures and safety standards.

DUTIES & RESPONSIBILITIES :

Delivering exceptional customer service to all guests, including greeting customers upon arrival, engaging with participants, and ensuring all policies, procedures, and house rules are consistently upheld. Process reservations using our digital reservation system. Carrying out daily administrative responsibilities, including the accurate and timely completion of key documentation and routine checklists (daily, weekly, and monthly). This also involves maintaining organized records, reporting any issues or maintenance concerns, and ensuring all procedures align with facility standards and operational protocols. Processing cash and electronic payments efficiently through a Point of Sale (POS) system while ensuring accuracy, professionalism, and an exceptional customer experience. Assist with birthday party rentals as needed. This includes preparing party areas, welcoming and assisting guests throughout their visit, coordinating food and beverage orders, ensuring adherence to safety guidelines, and creating a fun and memorable experience for all participants.

REQUIREMENTS

First Aid Certification (or willing to obtain) Criminal Record Check

WORKING CONDITIONS:

While the primary work location is Langford Lanes, duties may also take place at the Eagle Ridge Community Centre, Westhills Ice Arena, or other facilities across the complex. Responsibilities include physical tasks such as lifting and cleaning, along with a variety of administrative duties.

DISCLAIMER

: This description has been designed to indicate the key responsibilities of the job and the nature of the work performed by employees. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and tasks required of employees assigned to this job.

Job Types: Part-time, Permanent

Pay: From $17.85 per hour

Benefits:

Casual dress Discounted or free food On-site parking
Work Location: In person