Job Description

Job Summary

The Customer Service Representative (CSR) is responsible for serving customers in person and via the telephone. The CSR is accountable for dealing with customer service, selling of services and processing transactions. CSR follows all procedures and policies when providing customer service. The CSR understands his/her role as brand ambassador and provides positive brand experience to all customers.

Duties

Ensure excellence in the delivery of the customer experience as outlined in Fix Auto best practices and measured by CSI results
Effectively manage front office operations to ensure efficient organization and support of the sales function

Collaboration with production manager and sales manager to ensure vehicles are on track for timely and flawless delivery

Provide regular and standard reporting to production and sales managers to ensure awareness on key performance metrics

Provide service to customers by reviewing the services offered and cross-sell different programs by explaining the advantage of our multiple service offerings.

Sell the Fix Auto Services and provide an outstanding customer service, in order to build strong and long-lasting relationships with clients.

Communicate and interact with clients throughout the different technologies such as text messages, emails, online videocall, etc.

As required, assign the work order to technicians.

Set convenient appointments with the customers, based on the shop availability.

Keep the customer data base up to date to ensure efficiency.

Other related tasks as required.

Experience

High school diploma or GED required
Strong customer service and troubleshooting skills

Experience working as a customer service representative for a body shop preferred

Exceptional conflict resolution, negotiation, and objection handling skills

Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment

Able to effectively communicate both verbally and in writing

Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

Computer literate, including effective working skills of MS Word, Excel and e-mail

Professional appearance and manners

Strong work ethic and positive team attitude

This position offers an engaging work environment where your communication skills can shine while helping customers find solutions. We value professionalism, attention to detail, and a proactive attitude to ensure every client interaction reflects our commitment to excellence.

Job Types: Full-time, Permanent

Pay: $19.00-$22.00 per hour

Expected hours: 40 per week

Benefits:

Company events Dental care Extended health care On-site parking Paid time off Store discount Vision care
Work Location: In person