, precision, speed, and service drive our success--but no one wins alone. We're looking for a
Customer Service Representative (CSR)
who's sharp, organized, and thrives in a high-performance environment.
You'll be the first point of contact for customers, managing calls, scheduling, and keeping operations running smoothly. This role is built for someone who learns quickly, handles multiple priorities at once, and takes pride in accuracy and results.
What You'll Do
Answer and manage calls and emails with professionalism and urgency.
Schedule residential and commercial service appointments in real time.
Follow up on inquiries and service calls--no loose ends.
Maintain accurate customer profiles and records in
ServiceTitan
.
Use
Excel
and
Google Workspace
to manage data and reporting.
Coordinate between customers and technicians to keep jobs on track.
Meet and exceed
monthly KPIs
for booking rate, accuracy, and responsiveness.
What You Bring
Strong computer and Excel skills are required.
Experience with
ServiceTitan
or similar CRM/dispatch platforms is a
major asset
.
Quick learner with strong attention to detail and follow-through.
Ability to multitask and stay composed in a fast-paced setting.
Excellent verbal and written communication skills.
Customer service, dispatch, or administrative experience (construction/trades a plus).
A
competitive, goal-driven mindset
--you love hitting and exceeding targets.
What We Offer
$470-$1,000 per week
(based on hours and performance)
Monthly KPIs and bonus opportunities
for exceeding targets
Part-Time
- days, evenings, and weekends
Pension plan
Career growth
with a high-performance, team-oriented culture
Apply Now
If you're tech-savvy, competitive, and thrive in a performance-based environment, we want you on our team.
Apply today and bring your energy, accuracy, and ambition to Canadoor Garage Doors.
Requirements
Employment Type:
Part-time
Work Hours:
22 to 32 hours work
Required Education:
Certification
*
Required Experience:
Mid level(3) years
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