Job Description

Join a top employer and advance your career. Aplin has partnered with a well-known, downtown Edmonton-based Financial organization to hire a Customer Service Representative.

If you enjoy ensuring customers receive excellent service, get their questions answered, and have their concerns addressed efficiently, please apply today!

Responsibilities:

• Customer Interactions: Greet customers warmly over the phone and ascertain their banking needs.
• Account Management: Assist customers with account inquiries such as account balances, transaction details, and statement requests.
• Problem Resolution: Resolve customer complaints or refer them to the appropriate personnel.
• Cross-selling: Inform customers about bank products and services that might be of interest to them, like a new savings account, loan products, or digital banking solutions.
• Documentation: Complete necessary paperwork or digital entries related to customer interactions and transactions.
• Compliance: Adhere to all bank policies, procedures, and regulatory banking requirements.
• Digital Assistance: Assist customers with digital banking inquiries, including mobile banking and online platforms.
• Feedback Collection: Collect feedback from customers to improve the banking experience.
• Continuous Learning: Stay updated with new banking products, services, and processes.

Qualifications:

• Experience: Previous customer service experience within a call center is required. Some banks might require experience specifically in a banking or financial environment.
• Communication Skills: Strong verbal and written communication skills are essential.
• Computer Skills: Familiarity with basic computer operations, and sometimes specific banking software.
• Interpersonal Skills: Ability to establish rapport with customers and work well with colleagues.
• Multitasking: Manage multiple tasks or customers at once, especially during busy periods.
• Continuous Learning: Willingness to participate in training and development opportunities to stay updated with banking regulations and new products.
• Previous experience in a call center environment is an asset!

We are an award-winning employment agency that finds top talent for exceptional organizations across North America. There are no fees to apply for our jobs or engage with our recruiters to find a new career. Companies hire us to help them grow their teams. All applicants must be legally entitled to work in Canada. This includes having proper documentation, such as a work permit.

David Aplin Group