Job Description

Employment Opportunity:

Customer Service Representative - Aquatics/Recreation (Casual)

Work Location: May work either at Bold Centre or Pool located at Portage College




Lac La Biche County is an organization driven by principles surrounding Excellence, Communication, Safety and Wellness, Collaboration, and Environmental Sustainability. Our employees enjoy the charm of working in the Lakeland Region, away from the hustle and bustle of the big city while still being able to enjoy a diverse, fast paced and fulfilling work environment. Our community is known to be one of the most diverse and unique communities in Alberta. Not only is it rich in history and culture, but it is also surrounded by forests, parks, lakes, and golden sand beaches!




We continuously strive to remain an employer of choice by offering a strong health and safety program, competitive pay, amazing benefits, opportunities for professional development, as well as many wellness initiatives that support a work/life balance. We also take pride in maintaining high standards surrounding equity, diversity, and inclusion in our workplace.

Purpose of the position





Reporting to and under the general direction of the Supervisor, the CSR provides quality and timely delivery of services within their area of responsibility. The role focuses on providing exceptional customer service while seeking solutions to moderate problems.

Technical Duties

Assumes first point of contact with guests using County recreation facilities and related programs. Processes transactions, cancellations, issues refunds, and completes cash outs and other financial transactions within authority while adhering to established processes.

Enforces applicable policies, facility rules and conditions of use. Drafts, seeks approval, proofreads, and sends emails, data, reports, applications, documents, forms, and other correspondence on behalf of the department. Creates, inputs, and organizes related department files and records into electronic databases and physical locations.

General Responsibilities

Maintains excellent customer service with colleagues, customers, members of Council, local stakeholders, and the public. Fosters a positive work culture and assists in continuously improving the County culture. Other related duties and emergency response as assigned.

Want to be a part of our County team?

To be successful in this position, you will hold these qualifications:

Grade 12 Diploma Certificate in Business Administration, or a related field. Diploma preferred. Customer Service-related training is an asset. Standard First Aid, CPR 'C', AED certifications or willing to obtain. 1-2 years related work experience. Bring superior customer service and a high level of professionalism in public relations. Demonstrate organizational and time management skills. Strong computer skills in MS Office Suite.
Cash handling/POS system experience an asset. Demonstrate the ability to work well independently and as part of a team.

Position Details:

Schedule: Casuals are called in to work on an as needed basis. Shift may involve days, evenings or weekends, but you can specify your availability in your cover letter!

Location: May work out of the Bold Centre or the Pool located at Portage College

Hourly wage range: $22.82 to $32.38 depending on qualifications and experience

Casuals receive: An all access pass to Bold Centre Multiplex & Pool

If this sounds like you, please proceed with your application by submitting a cover letter quoting 51-CSR-25 Customer Service Representative and resume directly online at

Lac La Biche County - Available Careers

. Click into the Competition, and then the Apply Now button in the right hand corner to upload your resume and cover letter.

For more information regarding specific position responsibilities and required abilities/ qualifications, please refer to the

attached job description

(if applying outside of our Lac La Biche County website, the full will be available once you start your application process)



Applications received may be considered for other positions at the same classification level within six months.



We thank all applications, however, only those short listed for an interview will be contacted.