Job Description

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Customer Service Representative
Amico Corporation
Amico Corporation is a fast-growing global leader in the design and manufacturing of cutting-edge medical equipment. Based in Richmond Hill, Ontario, we support healthcare providers around the world with high-quality, reliable products that make a difference in patient care.
We're looking for a Customer Service Representative to join our dedicated and dynamic team. If you're passionate about providing exceptional customer experiences and thrive in a fast-paced environment, you could be a great fit for our team.
What You'll Do
As a Customer Service Representative, you'll play a key role in supporting our customers and ensuring smooth day-to-day operations. Your responsibilities will include (but are not limited to):

• Responding to customer inquiries via phone and email in a timely and professional manner
• Proactively ensuring customer satisfaction by anticipating and addressing needs
• Processing customer orders and preparing invoices
• Updating and managing orders to reflect project or quote changes
• Coordinating shipments to ensure on-time, on-budget deliveries
• Validating pricing, product selections, and shipping details
• Managing multiple projects with accuracy and efficiency

What You Bring

• 1-2 years of experience in a customer service or order processing role
• Excellent verbal and written communication skills
• Fluency in Spanish is an advantage, but not a requirement
• Strong attention to detail and organizational abilities
• Quick learner with a proactive, solution-oriented mindset
• Able to manage competing deadlines and perform under pressure
• Comfortable working both independently and collaboratively
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Experience with SAP or other ERP systems is a plus
• High school diploma or post-secondary education

Why Join Amico?
At Amico, you'll be part of a company that values innovation, integrity, and collaboration. We offer:

• A supportive team environment
• Opportunities for growth and development
• Work with dedicated people who take pride in what they do
• The chance to contribute to a company making a real impact in healthcare

? For more about us, visit
We thank all applicants for their interest; however, only those selected for an interview will be contacted

Skills Required