Job Description

The Opportunity:

The City of Red Deer is currently recruiting a Customer Service Representative 1 to fill a permanent part-time position. The Customer Service Representative 1 provides quality customer service to ensure customer's transactions are processed accurately and their inquiries are handled appropriately. The Customer Service Representative 1 will provide administrative support to deliver quality recreation and leisure services. This position monitors the security of the area to ensure the health & safety of patrons and staff is maintained.

As our preferred candidate, you will have:

Completion of Grade 12 or equivalent. Two (2) years of customer service experience with regular cash handling in a busy environment. Personify The City's Values and RISE Principles (Respect, Integrity, Service and Excellence). Proficiency for computer-based systems and software (i.e. point of sale (POS) system, recreation booking software, MS Office (Word, Excel, PowerPoint, Outlook, and Publisher)) Ability to work irregular hours that meet the needs of the business is required; flexible and/or consistent scheduling may be available. Exceptional Customer Service skills and possess the skills to thrive within a team environment Ability to handle difficult situations and customers Effectively manage and prioritize a high volume of tasks within a busy environment. Demonstrated high level of verbal, written and listening skills Must be able to stand for long periods. Must be able to lift 25 pounds regularly. Current Intermediate First Aid Certification

Affiliation:

Canadian Union of Public Employees, Local 417

Remuneration:

$29.94 to $31.52 per hour.

Hours of Work:

60 hours biweekly, as scheduled. Shifts will include a mix of early mornings, evenings, weekdays and weekends based on facility requirements.

We thank you for your application. Only those selected for an interview will be contacted.