Job Description

Business Unit:

Cubic Transportation Systems

Company Details:

Cubic offers an opportunity to provide innovative technology for transit customers around the globe, helping to solve their future problems today. We\xe2\x80\x99re the leading integrator of payment and information technology and services for intelligent travel solutions worldwide. If you have an entrepreneurial spirit and thrive in an innovative environment, we want to talk to you about your next role at Cubic! We are seeking employees inspired by technology, and motivated by the rewards of hard work, commitment, teamwork, quality, integrity, and respect. We invite you to explore opportunities with Cubic.

Job Details:

Cubic Transportation is hiring for our Compass Card Call Centre.

This is a full time (40 hours per week) Work-From-Home position.

Applicants must:

• Reside in Metro Vancouver.
• Have at least six months of Customer Service experience.
• Have working knowledge of Microsoft Office, including Word, Excel and Outlook.
• Have fully flexible scheduling availability. We are open from 6:30AM to 11:30PM every day of the year. All applicants must be prepared to work within the full spectrum of hours.
• Have a private dedicated space in their home to work without interruption.
• Have reliable internet access with a minimum speed of 30mbps.

Successful candidates will work 40 hours per week over five (5) days with two (2) consecutive days off.

Benefits are provided with the first month of employment including an optional 2-Zone monthly transit pass.

Probationary period is three (3) months.

Interviews will be conducted remotely over MS Teams.

The interview process also includes skills testing and extensive background checks, Credit must be in good standing.

Full time paid training commences July 31, 2023, for five (5) weeks. Candidates must be available to attend in-person training located at our office in Burnaby located at Canada Way and Wayburne Drive.

Upon completion of training, candidates will transition to working from home. Computer equipment and peripherals will be provided.

Essential Job Duties and Responsibilities:

• Answers all incoming fare media phone calls from customers.
• Performs all assigned tasks as quickly and accurately as possible.
• Follows all established policies, procedures and written/verbal instructions.
• Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible.
• Answers all inquiries related to fare media.
• Initiates outbound call as needed.

Minimum Job Requirements:

High school degree, or equivalent, plus two years\xe2\x80\x99 experience in a Customer Service/Call Center. Some college coursework preferred. Must be a good team player. Must possess a positive attitude. Must excel in a fast-paced environment. Able to work and respond in a high-volume situation. Willing to work extended hours. Ability to type 40 plus word per minute (WPM). Proficient in Microsoft Office.

The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need.

Worker Type:

Employee

Cubic