Job Description

Description

Interested in a job with Bandstra Transportation?

We are a transportation and logistics company, providing dedicated LTL & TL, van and deck service across Western Canada. With more than 65 years of service, we have developed a well-known and solid reputation for providing unparalleled service to our customers. With the experience that comes from servicing everything from the largest mines and manufacturers to the smallest local business, our team is equipped to handle almost any transportation project.



Our people are the key to our success! This is why we have been recognized by Trucking HR Canada as a Top Fleet Employer. From the clerk to the President, each person plays an important role in the overall supply chain, ensuring our customers receive their goods in the time frame they expect. We have a strong commitment to safety, as verified by our COR certification. We operate new equipment, which is continually maintained to the highest standard.



Join our team today - apply now!

JOB SUMMARY:

We are currently accepting resumes for an experienced Customer Service Representative for our Smithers, BC operations. This position plays a vital role in supporting the smooth daily operation of our freight and customer service functions.

Start Date:

As Soon As Possible

Nature & Scope of Position

The Customer Service Representative is a key administrative and customer-facing role at Bandstra's Smithers terminal. This position serves as a vital link between internal departments, customers, and external carriers to ensure the accurate flow of freight documentation, data entry, and communication. Working closely with dispatch, warehouse staff, and management, the Customer Service Representative helps maintain efficient terminal operations and high levels of customer satisfaction.



This is a full-time, on-site position (8 AM - 5 PM), Monday to Friday or Tuesday to Saturday. Applicants must reside in Smithers.

Key Responsibilities

Review and print Vancouver/Edmonton freight manifests for the warehouse. Answer phones and assist customers when dispatch is unavailable. Follow up on OS&D issues and missing freight. Provide front counter customer service. Enter BOLs and track and follow up on PODs. Receive, label, and process courier freight (e.g., Purolator, FedEx). Contact customers about HFPU and collect shipments. Assist with manifesting and dispatch support. Perform other duties as assigned by management.

Skills & Experience

Minimum two years of data entry and office experience. Good customer service skills and strong interpersonal abilities. Must be proficient in Microsoft Office (Excel and Word). Must be fluent in spoken and written English. Must be highly organized and able to work in a fast-paced environment. Ability to work as part of a collaborative team. Knowledge of TDG paperwork requirements is an asset. Knowledge of the transportation industry and TruckMate software is an asset.

Remunerations

Hourly wage will be based on skills and experience; and

Complete Group Health plan & RRSP plan



Bandstra is always looking for talented individuals who thrive in challenging environments. If you feel that you are the right person for this job, please respond to this ad.



We thank all applicants for their interest; however, only short-listed candidates will be contacted.