Job Description

Overview

We are seeking a dedicated and enthusiastic Self Storage/Uhaul Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and resolve issues will be key in ensuring customer satisfaction and fostering long-term relationships. The ideal candidate will possess strong communication skills, a customer-oriented mindset, and the ability to handle various inquiries with professionalism.

Duties

Respond to customer inquiries via phone, email, or chat in a timely and professional manner. Provide accurate information regarding products and services to assist customers effectively. Handle customer complaints with empathy and resolve issues efficiently to ensure satisfaction. Perform data entry tasks accurately to maintain up-to-date customer records. Identify opportunities for upselling products or services based on customer needs. Utilize analysis skills to assess customer feedback and improve service delivery. Maintain a positive attitude while adhering to company policies and procedures. Collaborate with team members to enhance the overall customer experience. Hook up und unhook trailers in a safe manner, dispatch uhaul trucks and trailers Computer entry

Experience

Previous experience in a customer service role is preferred but not mandatory. Strong communication skills in English; bilingual candidates (especially Spanish) are highly desirable. Proficiency in data entry with attention to detail is essential. Familiarity with sales techniques and upselling strategies is a plus. Excellent phone etiquette and interpersonal skills are required. Ability to analyze customer needs and provide tailored solutions effectively. Join us in delivering outstanding service while growing your career in a supportive environment!
Job Type: Casual

Pay: $15.32-$17.75 per hour

Expected hours: 20 per week

Work Location: In person