Job Description

Other

Location

Canada

Language

English

Summary

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Customer Service Rep - Remote (Financial, Bilingual: English / French)

Description

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DOIT PARLER COURANTEMENT LE

FRANCAIS

ET

L'ANGLAIS

MUST SPEAK BOTH

FRENCH

AND

ENGLISH

FLUENTLY

DESCRIPTION DU POSTE

Le representant du service a la clientele - Teletravail (finances, bilingue anglais/francais) travaille a domicile et communique avec les clients par appels entrants et sortants et/ou par Internet. Ce poste offre un soutien au service a la clientele et la resolution des problemes courants et des questions concernant les produits et/ou services des clients. (Nous acceptons les candidatures pour ce poste en continu. Les anciens combattants sont encourages a postuler.)

UNE NOUVELLE CARRIERE, A VOTRE SERVICE

Vous recherchez une reorientation professionnelle en teletravail au sein d'une organisation internationale avant-gardiste qui cultive une culture inclusive et humaine, ainsi qu'un veritable sentiment d'appartenance ? Vous souhaitez vous joindre a une entreprise recompensee chaque annee par les prix Meilleurs lieux de travail au monde , Employes les plus heureux et Meilleures entreprises pour l'evolution professionnelle ? Alors, un poste de representant du service a la clientele a distance chez Concentrix est pour vous !



En tant que representant du service a la clientele a distance (finances, bilingue : anglais / francais), vous vous joindrez a une equipe diversifiee, issue de plus de 70 pays, ou chacun contribue et se soutient mutuellement pour la reussite et le bien-etre de chacun, fierement unis comme des acteurs du changement . Ensemble, nous aidons les plus grandes marques mondiales a ameliorer leurs affaires grace a des experiences client exceptionnelles et a des innovations technologiques. Avec notre croissance continue, nous sommes a la recherche de nouveaux talents pour se joindre a notre mission : des personnes aussi passionnees que nous par l'excellence du service client.

EVOLUTION DE CARRIERE ET DEVELOPPEMENT PERSONNEL

Voici une excellente occasion de teletravail qui vous permettra de repenser votre parcours professionnel et de vous faire des amis pour la vie. Nous vous fournirons toute la formation, la technologie et le soutien continu dont vous avez besoin pour reussir. De plus, chez Concentrix, le potentiel de developpement professionnel (et personnel) est reel. Pres de 80 % de nos gestionnaires et dirigeants ont d'ailleurs ete promus a l'interne ! C'est pourquoi nous offrons une gamme de programmes GRATUITS de formation et de developpement du leadership, concus pour vous accompagner vers la carriere dont vous avez toujours reve.

VOTRE POSTE

En tant que representant du service a la clientele (finances, bilingue : anglais/francais) en teletravail, vous devrez :

Fournir un soutien a la clientele entrant a l'aide d'un guide de flux d'appels dans la langue de preference du client Aider les clients a resoudre les problemes techniques de base Suivre, documenter et recuperer des renseignements dans les bases de donnees Offrir des produits et/ou services supplementaires Offrir une experience client experte... avec le sourire.

VOS QUALIFICATIONS

Vos competences, votre integrite, vos connaissances et votre compassion sincere vous permettront d'optimiser vos interactions avec les clients et de reussir. Les autres qualifications requises pour notre poste de representant(e) du service a la clientele (finances, bilingue : anglais/francais) (Teletravail) comprennent :

Parler couramment le francais et l'anglais Au moins un an d'experience en service a la clientele Possibilites ouvertes Diplome d'etudes secondaires ou diplome d'etudes generales Environnement de travail tranquille et sans distractions Maitrise du multitache rapide Avidite pour l'apprentissage des nouvelles technologies Excellentes competences en navigation informatique et connaissance de l'informatique Un ordinateur de bureau ou portable pour effectuer des tests informatiques et Internet ; un ordinateur de travail peut etre fourni selon le poste propose, mais sans garantie (a discuter avec un recruteur) Internet haute vitesse (sans Wi-Fi, ni point d'acces, ni satellite) et un telephone intelligent

LES AVANTAGES POUR VOUS

L'un des principes de notre culture d'entreprise est le suivant : Nous soutenons nos collaborateurs.C'est pourquoi nous investissons massivement dans nos solutions novatrices, notre infrastructure et nos competences afin d'assurer le succes a long terme de nos equipes et de nos clients. Nous investissons egalement en VOUS pour accompagner votre parcours professionnel et votre developpement personnel. Dans le cadre de ce poste, vous beneficierez egalement des avantages suivants :

Le salaire de base pour ce poste est de 20,90 $/h (le taux de remuneration ne sera pas inferieur au salaire minimum applicable), ainsi que d'incitatifs proportionnels a la performance individuelle et a celle de l'entreprise. Les salaires reels varient selon le lieu de travail, les qualifications, les competences, la formation, l'experience et les competences. Les avantages sociaux offerts aux employes admissibles a ce poste comprennent une assurance medicale, dentaire et ophtalmologique, un programme complet d'aide aux employes (PAE), un regime enregistre d'epargne-retraite, des conges et jours feries payes, et des journees de formation remunerees. Option d'inscription DailyPay pour recevoir votre salaire a l'avance, quand vous le souhaitez. Formations remunerees et primes de performance. Possibilites de primes de recommandation lucratives. Opportunites de reseautage avec des groupes organises sur les themes suivants : Reseau de femmes, Professionnels noirs, Fierte LGBTQ+, Capacite (handicap), Dynamique (neurodiversite), Femmes dans la technologie, Champions OneEarth, et plus encore. Programmes de sante et de bien-etre avec des partenaires formes pour promouvoir une vie saine. Programmes de mentorat pour un parcours professionnel enrichissant. Teletravail pratique. Programmes et evenements favorisant la diversite, l'equite et l'inclusion, ainsi que la citoyennete mondiale, le developpement durable et le soutien communautaire. Celebrations pour la Journee Concentrix, la Journee d'appreciation des acteurs du changement, la Semaine du service a la clientele, la Journee mondiale du nettoyage, #MaPromesseUneTerre, et plus encore.

REINVENTEZ LA MEILLEURE VERSION DE VOUS-MEME !

Si tout cela vous semble etre la prochaine etape ideale de votre carriere, n'hesitez pas a nous contacter. Postulez des aujourd'hui et decouvrez pourquoi plus de 440 000 personnes innovatrices a travers le monde considerent Concentrix comme leur employeur de choix .



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JOB DESCRIPTION

The Customer Service Rep - Remote (Financial, Bilingual: English / French) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a "work from home" career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "

World's Best Workplaces

," "

Happiest Employees

," and "

Best Companies for Career Growth

" awards every year? Then a remote Customer Service Representative position at Concentrix is just the right place for you!



As a remote Customer Service Rep - (Financial, Bilingual: English / French), you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Rep - (Financial, Bilingual: English / French) working from home, you will:

Provide inbound customer support using a call flow guide in the customer's preferred language Help customers resolve basic technical issues Track, document, and retrieve information in databases Offer additional products and/or services Deliver expert customer experiences...with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Rep - (Financial, Bilingual: English / French) (Remote) role include:

The ability to speak fluent French and English 1+ year of customer service experience Open availability A high school diploma or GED A quiet, distraction-free environment to work from in your home Proficiency in fast-paced multi-tasking Eagerness to learn new technologies Strong computer navigation skills and PC knowledge A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) High Speed internet (no wireless/hotspots or satellite) and a smartphone

WHAT'S IN IT FOR YOU

One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:

The base salary for this position is $20.90/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days. DailyPay enrollment option to access pay "early," when you want it Paid training and performance-based incentives Lucrative employee referral bonus opportunities Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more Health and wellness programs with trained partners to help promote a healthy you Mentorship programs that support your rewarding career journey Work-from-home convenience Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the

Job Applicant Privacy Notice for California Residents

Reasonable Accommodation Statement

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know.


Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Equal Opportunity Statement

Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.