Job Description

Receptionist & Customer Service Clerk

Rocket Express | Edmonton, AB
Full-Time | Monday-Friday, 8:00 AM - 5:00 PM

About Rocket Express

For over 26 years, Rocket Express has been Central Alberta's trusted freight and logistics partner, serving communities throughout the region. As a family-owned operation, we pride ourselves on exceptional service, strong values, and taking care of our team.

The Role

We're looking for a positive, organized, and motivated individual to be the first point of contact for our customers. This is a fast-paced position in a busy logistics environment where your communication skills and customer service will make a real difference every day.

Key Responsibilities

Answer and direct high-volume incoming calls with professionalism and efficiency Provide excellent customer service to walk-in clients and callers Manifest inbound and outbound freight shipments Process shipping and receiving documentation Provide general administrative support to the operations team Handle office duties as needed to support daily operations

What We're Looking For

Strong verbal and written communication skills Positive attitude with eagerness to learn Excellent organizational abilities and attention to detail Ability to multi-task in a fast-paced environment Professional and friendly demeanor Previous customer service or reception experience is an asset

What We Offer

Competitive compensation Comprehensive benefits package RRSP matching program Stable Monday-Friday schedule with evenings and weekends off Supportive family-owned work environment Opportunity to grow with an established Central Alberta company
Job Types: Full-time, Permanent

Pay: $18.00-$24.00 per hour

Benefits:

Dental care Extended health care
Ability to commute/relocate:

Drayton Valley, AB T7A 1E2: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person