Job Description

Position Title: Customer Service Representative (Electrical & Plumbing)
Location: Ottawa, ON
Work Model: Onsite
Additional Notes:
Our client is a trusted hardware supplier providing top-quality electrical, plumbing, and building products to contractors, trades professionals, and retail customers. Known for our exceptional service, deep product knowledge, and reliable supply chain, we are committed to supporting our customersa?? projects a?? from large-scale construction jobs to everyday repairs.
They are currently seeking a Customer Service Representative plays a key role in delivering outstanding service to both trade and retail customers. This position involves assisting electrical and plumbing contractors with orders and technical inquiries, supporting walk-in customers, managing transactions, and ensuring an efficient, customer-focused retail experience.
Key Responsibilities

• Provide knowledgeable, friendly, and efficient service to electrical and plumbing contractors, builders, and retail customers.
• Support customers with product selection, pricing, availability, and order fulfillment.
• Process sales transactions accurately (in-store, phone, and online orders).
• Handle inquiries, quotes, and returns promptly, ensuring customer satisfaction.
• Maintain a clean, organized, and well-stocked retail area.
• Build and maintain strong relationships with regular B2B clients and suppliers.
• Collaborate with warehouse and purchasing teams to ensure timely delivery of materials.
• Stay informed on new products, promotions, and technical specifications to provide expert advice.
• Identify opportunities for upselling and cross-selling complementary products.
• Troubleshoot issues and resolve customer concerns professionally and efficiently.

The ideal candidate will have at least two to three years of customer service experience, preferably within a hardware, building supply, or trades-related environment. Strong knowledge of electrical, plumbing, or construction materials is highly valued, along with excellent communication and interpersonal skills. A customer-first mindset, attention to detail, and problem-solving abilities are essential. Proficiency with POS systems, inventory software, and Microsoft Office tools is required, and the ability to lift and move products is expected. The successful candidate will be dependable, team-oriented, and comfortable working in a fast-paced retail setting. A passion for delivering top-tier customer service is essential, as is the flexibility to work Saturdays.
What will make you stand out:

• Hands-on industry knowledge of electrical, plumbing, or construction materials, with the ability to offer practical, solutions-based advice to contractors and tradespeople.
• Proven track record in building strong customer relationships, leading to repeat business and client loyalty.
• Exceptional multitasking and problem-solving skills, able to manage a busy retail counter, phone inquiries, and order coordination simultaneously while maintaining accuracy and professionalism.
• Enthusiastic team player with a proactive attitude, who takes initiative to learn new products, support colleagues, and enhance the overall customer experience.

Interested candidates are encouraged to reach out to Crystal at
At Recruiting in Motion, we may leverage AI-powered tools in our recruitment process. AI will never reach out to our candidates directly. For personalized assistance or more details on our recruitment process, please contact our hiring team.

Skills Required