Job Description

Who we are

MPL Group is proud to serve our community with trusted pharmacy care, quality products, and friendly, knowledgeable service.

We are currently seeking a

Customer Service Representative

to join our front-store retail team. The ideal candidate is personable, reliable, and enjoys helping others. No experience is necessary -- we provide full training.

As a Customer Service Representative, you'll be the first point of contact for our customers, assisting with purchases, answering questions, and ensuring the store is well-stocked, organized, and welcoming.

Key Responsibilities

Customer Service & Sales Support

Greet customers in a friendly and professional manner, offering assistance as needed. Provide knowledgeable support for front-store products, promotions, and services. Operate the cash register accurately and efficiently for all transactions. Handle exchanges, returns, and refunds in accordance with store policy. Assist customers in locating products and making informed purchase decisions.

Merchandising & Store Presentation

Restock shelves and maintain product displays to ensure an organized and visually appealing store. Rotate stock and check for expired or damaged products. Assist in setting up seasonal or promotional displays. Maintain a clean, tidy, and safe retail environment at all times.

Inventory & Administrative Support

Assist with receiving, unpacking, and pricing incoming inventory. Perform regular stock counts and report low or missing items. Support ordering and restocking processes as directed by management.

Team Collaboration

Work cooperatively with other staff to ensure efficient store operations. Communicate effectively with supervisors and team members about customer needs, stock issues, and store priorities. Participate in training and development to enhance product knowledge and service skills.

Qualifications

Strong communication and interpersonal skills. Friendly, professional, and customer-focused attitude. Ability to work in a fast-paced environment and handle multiple tasks. Basic math and computer skills for sales transactions. Prior retail or customer service experience is an asset but not required

.

Job Types: Full-time, Part-time, Permanent

Pay: $16.50-$17.00 per hour

Work Location: In person