Job Description

Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive experience for every customer. The ideal candidate will possess strong communication skills and a passion for helping others.

Responsibilities

Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Provide accurate information regarding products and services to assist customers effectively. Handle customer complaints with empathy and professionalism, working towards resolution. Perform data entry tasks to maintain accurate customer records and documentation. Identify opportunities for upselling additional products or services that meet customer needs. Collaborate with team members to improve processes and enhance customer satisfaction. Conduct analysis of customer feedback to identify trends and areas for improvement.

Skills

Strong customer service skills with a focus on providing an excellent experience. Proficient in data entry with attention to detail. Bilingual or multilingual capabilities, particularly in English , are highly desirable. Excellent communication skills, both verbal and written, with effective phone etiquette. Ability to analyze customer needs and recommend appropriate solutions or products. Sales experience is a plus, especially in upselling techniques. Join us in delivering outstanding service while building lasting relationships with our customers!
Job Types: Part-time, Permanent

Expected hours: 20 per week

Education:

DCS / DEC (preferred)
Experience:

Customer relationship management: 1 year (preferred)
Work Location: In person