Job Description

SUMMARY

Our company is making unmatched investments in our world-leading broadband fiber and wireless networks because we know they are the backbone of the products and services our customers love. If you are excited about transforming the way people connect, our Network team is the right place for you.

RESPONSIBILITIES

• Act as an escalation point towards our Wireless Network vendor, to investigate, expedite, and resolve network issues and business affecting problems
• Rollout projects and deployments into production with assistance of Operation teams
• Priming root cause analysis and following up on problems with other teams and/or vendor
• Coordinate activities with other groups including Engineering, Technology Development, Operations, and Real Estate to support our business needs
• Process customer requests through our ticketing system and others
• Manage and update the inventory database

QUALIFICATIONS

• Client facing work experience (communications)
• Minimum of 3 years of technical experience in a telecommunications environment, including knowledge of telephone networks and voice technology
• Ability to manage and coordinate multiple customer projects simultaneously
• ITIL certification is an asset
• A clean corporate and Police security background check is required
• Bilingual French/English

SOMMAIRE

investit comme jamais dans nos r\xc3\xa9seaux optiques et sans fil large bande, les meilleurs au monde, parce que nous savons qu\'ils constituent l\'\xc3\xa9pine dorsale des produits et des services que nos clients adorent. Si la perspective de faire \xc3\xa9voluer les fa\xc3\xa7ons dont les gens communiquent vous enchante, il y a une place pour vous au sein du groupe R\xc3\xa9seau.

RESPONSABILIT\xc3\x89S

• Agir en tant que point d\'escalade vers notre partenaire de r\xc3\xa9seau sans fil, afin d\'enqu\xc3\xaater, d\'acc\xc3\xa9l\xc3\xa9rer et de r\xc3\xa9soudre les probl\xc3\xa8mes de r\xc3\xa9seau et les probl\xc3\xa8mes affectant nos clients.
• Mettre en \xc5\x93uvre les projets et les d\xc3\xa9ploiements en production avec l\'aide des \xc3\xa9quipes op\xc3\xa9rationnelles.
• Effectuer l\'analyse des causes premi\xc3\xa8res et assurer le suivi des probl\xc3\xa8mes avec les autres \xc3\xa9quipes et/ou le fournisseur.
• Coordonner les activit\xc3\xa9s avec d\'autres groupes, notamment l\'ing\xc3\xa9nierie, le d\xc3\xa9veloppement technologique, l\'exploitation et l\'immobilier, afin de r\xc3\xa9pondre aux besoins de l\'entreprise.
• Traiter les demandes des clients en utilisant, entre autres, l\'outil de gestion de billetteries.
• G\xc3\xa9rer et mettre \xc3\xa0 jour le syst\xc3\xa8me d\'inventaire

QUALIFICATIONS

• Exp\xc3\xa9rience en contact (communication) client.
• Minimum de 3 ans d\'exp\xc3\xa9rience technique dans un environnement de t\xc3\xa9l\xc3\xa9communications, y compris la connaissance des r\xc3\xa9seaux t\xc3\xa9l\xc3\xa9phoniques et de la technologie vocale.
• Capacit\xc3\xa9 \xc3\xa0 g\xc3\xa9rer et \xc3\xa0 coordonner plusieurs projets clients simultan\xc3\xa9ment.
• Certification ITIL est un atout.
• Une v\xc3\xa9rification des ant\xc3\xa9c\xc3\xa9dents par la police est requise.
• Bilingue (fran\xc3\xa7ais/anglais).

Applying with Raise

Raise is an established IT and engineering hiring firm with over 60 years\' experience connecting talented candidates with meaningful work. When you apply, you\'ll get more than just a chance at a great job-you\'ll become part of a vast network of employers that are always changing. We value diversity and inclusion and encourage all qualified people to apply, however, only those selected for an interview will be contacted. If we can make this easier through accommodation in the recruitment process, please contact us at or

Ian Martin