Job Description

Job Title:

Customer Service Representative / Administrative Assistant

Company:

TRH Plumbing & Heating

About Us:

TRH Plumbing & Heating is a locally owned and operated company specializing in commercial and residential plumbing, drain cleaning, boiler repair and installation, HVAC, and more. We pride ourselves on delivering top-notch service and are seeking a dynamic, customer-focused individual to join our fast-paced team.

:

We are looking for a skilled and energetic individual who can handle a wide range of responsibilities and thrive in a busy, customer-focused environment.
The ideal candidate has a strong administrative background--preferably within the plumbing, construction, or service industry--and excels at answering phones with energy and professionalism. You should be someone who can put customers at ease and consistently deliver exceptional service.

Responsibilities:

Deliver excellent customer service and ensure customer satisfaction Answer and direct phone calls Organize and schedule appointments Plan meetings and take detailed notes Write and distribute emails, memos, letters, and forms Assist in preparing regularly scheduled reports Develop and maintain an organized filing system Manage customer billing and payment collection Perform accounts payable and receivable tasks as needed

Qualifications:

Minimum 2 years of administrative experience in a similar environment Strong customer service skills Ability to interact with customers in a supportive and professional manner Comfortable handling high call volumes and customer inquiries Excellent written and verbal communication skills High attention to detail and accuracy Experience with QuickBooks and/or Jobber is an asset

Job Type:

Full-Time

Benefits:

Casual dress Dental care Disability insurance Life insurance Vision care On-site parking

Schedule:

Monday to Friday 8-4 No weekends

Language:

English (preferred)

Work Location:

In person
Job Type: Full-time

Pay: $20.00-$23.00 per hour

Application question(s):

1) Do you have any experience in the plumbing industry? 2) How many years of experience do you have handling inbound customer inquiries by phone?
Work Location: In person