Job Description

Position: Customer Service

Company

: Nossack Distribution Centre

Address

: #100 - 7240 Johnstone Drive, Red Deer, Alberta, T4P 3Y6

Phone

: (403) 346-5006

Website

: www.nossack.com

Job Type:

Full Time/Permanent, Monday to Friday

Work Location:

Head Office - Nossack Distribution Centre, Red Deer, AB

Experience/Education

: Grade 12 Diploma, 1-2 years of related experience in customer service, logistics, and order processing

Starting Wage:

From $18.00/hour

Benefits:

After 1 year of employment, employees qualify to sign up on our Group Insurance Plan (Dental care, Extended healthcare, Emergency travel system, Short- and Long-Term Disability Plan).

Main Responsibilities:

To provide exceptional customer service and sales support. The ideal candidate will have strong communication skills, excellent attention to detail, and the ability to work collaboratively across departments.

Duties Include:

Process customer orders, purchase orders, and invoicing accurately and efficiently Communicate with customers, brokers, and sales teams regarding orders, pricing, and delivery schedules Confirm back orders and low margins with Sales Entering price increases and contracts Assist with sample orders, shipping manifests, and product specification sheets Coordinate appointments and shipments with outside storage and logistics Manage CHEP pallet control - including weekly pallet orders, reports, and invoice confirmations Utilize EDI systems for supplier communication and data entry Conduct cycle counts with warehouse staff to ensure product accuracy Maintain the general filing system and file all correspondence related to customer accounts and transactions

Qualifications:

Completion of Grade 12 (secondary school) 1-2 years of related experience in customer service, logistics, and order processing Strong organizational and multitasking abilities Operate office equipment, including photocopiers, scanners, fax machines, labellers, and computers, with accuracy and confidence. Proficient in Microsoft Office and data entry systems Excellent communication and problem-solving skills Ability to work independently and within a team environment Familiarity with EDI systems and CHEP pallet tracking considered an asset

Schedule:

Full-time: 8-hour shifts, Monday-Friday

Commitment Requirements:

This is a Monday-Friday, full-time position. Unless you are confident that you can commit to this schedule consistently, this job may not be the right fit for you.

Job Types: Full-time, Permanent

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

Company events Dental care Disability insurance Discounted or free food Extended health care Life insurance On-site parking
Work Location: In person