Job Description

Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the status quo? If you want to make a difference and love being surrounded by the best and the brightest, Bureau Veritas Laboratories might be the place for you!Imagine being surrounded by the brightest minds in the industry.Bureau Veritas is looking for aPROJECT MANAGER ASSISTANTThis is a Full-Time position with Medical Benefits and Retirement Savings PlanWorking Hours -10:00 a.m. - 6:00 p.m.As a PROJECT MANAGER ASSISTANT, your responsibilities are:

• Provide support to the Customer Service team with a spirit of Service Excellence.
• Answer the main line and direct phone calls - make Bureau Veritas easier to work with.
• Develop a collaborative relationship with key personnel to ensure expedient processing of customer requests. Help our customers be more successful.
• Answers questions from customer pertaining to bottle requirements, minimum sample volume & internal / external lab TATs.
• Respond to client requests for bottle orders, pick-ups and deliveries, sample/results status. Create positive emotional interactions with Bureau Veritas.
• Be solution oriented and never say \xe2\x80\x9cno\xe2\x80\x9d without providing alternatives.
• Prioritize work to ensure tasks are completed in a timely manner.
• Job Approvals

• Review data entry in LIMS for errors
• Work closely with Sample Reception to share information to ensure that the information entered into LIMS is correct the first time
• Review pricing and surcharges and approve prices for invoicing
• Reporting

• Compile lists of reports due and ensure results are reported on time
• Enter data to worksheets from subcontract labs
• Faxing/e-mailing of results, reports to customers
• Revise reports as required
• Follow up on late jobs and with subcontractors, lab staff, and Project Managers
• Review reports for errors related to EDD, or where there are specific review requirements
• Subcontracts

• Monitor subcontract report folder and attach / upload subcontract data as required
• Check Job Confirmation emails to ensure correct sample IDs/TATs
• Follow up on pending subcontracts-the day before the job is due
• All other duties as assigned

You are the ideal PROJECT MANAGER ASSISTANT if:

• You have a Diploma or Degree in a science related field or equivalent
• You have strong computer skills (Word, Excel, Power Point)
• You have knowledge of LIMS and CRM programs is an asset
• Customer Service/Sales Training an asset
• You are results driven, action oriented, friendly and energetic
• You admit mistakes, do the right thing always and are transparent.
• You honour your commitments without fail.
• You have exceptional communication and writing skills
• You are self-motivated with the ability to work in a fast-paced environment
• You work well both independently and as part of a team
• You openly communicate and promote collaboration within their team and with other stakeholders
• You are customer focused, positive, and have a solution-oriented approach to problem solving
• You are adaptable to change
• You have excellent attention to detail

Bureau Veritas is a world leader in testing, inspection and certification services.When we look at Bureau Veritas, we want to see a reflection of the communities in which we work. Inclusion is about actively involving every employee\'s ideas, knowledge, perspectives, approaches and styles to maximize business success. Inclusion is about attracting new talent who will bring more diversity to our workforce, with differences in culture, professional backgrounds and beliefs.Our purpose: shaping a world of trust.Guaranteeing quality, ensuring Health and Safety, mitigating risks and improving performance as well as environmental protection and social responsibility \xe2\x80\xa6 This is what Bureau Veritas is about, truly believing that it contributes to bettering society.Blending performance & integrity, with ambition & humility, responsibility & openness, we are proud that our people leave a mark on what they do.We respect our people and believe in our talents.We empower them to leave their mark, working as a team for the benefit of our 400,000 clients across 140 countries.We believe that leaving a mark is a true challenge and opportunity for every one of us, a sign of trust and impact, a bond with the future, a proof of growth and development.Being part of the BV family, is more than just working, it\'s being convinced that you will Leave your mark\xe2\x80\xa6. in shaping a world of trust.Join our talented community of scientists and experts and apply today atBureau Veritas Labs is an equal opportunity employer. We are committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise Human Resources of any accommodations that are required. Any information received relating to accommodations will be treated as confidential.Shaping a World of Trust#LI-DNP

Bureau Veritas