Job Description

Join our CP360 Family, today!
***This is a Work-From-Home opportunity within Canada***
Who We Are: ContactPoint 360 Inc., is a global organization offering contact center solutions for many corporate brands. We lead with our philosophy of people first and are most passionate about creating employee engagement through new and advanced Business Process Operation (BPO) technologies. We\xe2\x80\x99re proud to call ourselves innovative industry leaders since 2007. We\xe2\x80\x99re Great Place to Work certified and offer an award-winning culture that is enthusiastic about employees and their career development, as we continue to expand our work from home and global campus solutions. At ContactPoint 360, we trust and empower our team when it comes to providing best-in-class interactions. We believe in thinking and acting differently.
Please check out our video on YouTube. This video is designed to give you an idea of the type of culture we have created here at ContactPoint 360: https://youtu.be/u3MiunLjyuA
Who We\xe2\x80\x99re Looking For

• Individuals that thrive in a fast-paced and growth-oriented contact center environment
• Passionate about pets or is a pet owner
• At least one solid year experience in the customer service space
• Highly customer focused, with a genuine passion to help members with a professional, compassionate, and helpful attitude.
• Fluent in English and possesses exemplary verbal and written communication skills with a strong attention to detail
• Confident and possesses exceptional interpersonal and problem-solving skills to provide the best personalized solution for each member
• Patient, empathetic, and has the ability to stay calm and de-escalate members during high-pressure situations
• Tech savvy and is comfortable maneuvering and navigating between multiple applications
• Self-motivated to meet and exceed performance goals and KPIs
• Secondary school education or equivalent - Above the age of 18
• Ability to pass a background check with a valid Government ID
• Willing to service 40 hours per week and willing to work anytime between 6am to 2am EST, Monday-Sundays

What You\xe2\x80\x99ll Do

• You will be part of a team on a mission to make the world a better place for pets and their owners
• Develop positive member relationships that lead to high levels of loyalty and retention, through inbound and outbound initiatives
• Provide world-class customer service by supporting members via phone call, live chat, and email in the most professional and empathetic manner on member inquiries relating to platform navigation inquiries, technical support inquiries, billing and insurance inquiries, general resolution finding, profile and listing concierge services, and more
• Keep a record of all member interactions and ensure all member data is accurate and up to date
• Handle member escalations by active listening, showing empathy and compassion, and providing appropriate solutions to ensure member is satisfied
• Collaborate within your team and other departments to ensure we work efficiently and provide world-class customer service together

** This campaign requires you to have a quiet space to work from your home, and you must provide your own computer system, wired headset, hardwired internet, and web camera. **
What We Offer

• Work from home
• $18/hour (you\'ll receive the same rate during training)
• A paid learning and development training program.
• Medical and Dental Insurance after 3 months (Family Plans available)
• Paid Vacation Time
• Referral Bonuses
• Regular virtual team social events

Join the CP360 family today!
Follow us on: Linkedin: ContactPoint 360 Facebook: ContactPoint 360 Instagram: ContactPoint 360 Twitter: ContactPoint 360