Job Description

About the Company

We are an

OEM manufacturer

specializing in precision components and packaging machinery. Our production facilities are in

China

, and our customers are primarily based in

North America

. We are expanding our presence in Canada and seeking a

Customer Service & Order Fulfillment specialist

to support our growing international business.

This position "Customer Service Officer" will act as a

bridge between North American customers and the China factory

, ensuring smooth communication, accurate order fulfillment, and excellent customer satisfaction.

Key Responsibilities

Serve as the primary contact for customers across the U.S., Canada and potential customers in other American countries regarding order status, issue resolution, and relationship management. Manage the end-to-end order fulfillment process -- from receiving PO, order entry, confirmation on pricing, item details and production tracking to shipment and co-ordinate with factory for invoicing. Communicate effectively with distribution facilities in North America the factory team in China to align stock, production schedules and shipping plans. Clearly communicate timelines, processes and what the customer can expect next. Handle customer inquiries, issues, and complaints in a professional and timely manner. Maintain accurate records and reports in the company's system or order management system. Support improvement of internal processes to enhance customer satisfaction and efficiency.

Qualifications

Bachelor's degree in

business administration, Supply Chain Management, or related field is preferred.

3-5 years

of relevant experience in

customer service, order fulfillment, or supply chain

(preferably in a manufacturing or OEM environment).

Fluent in English and Chinese (Mandarin), Cantonese will be a plus

. Excellent

communication, coordination, and proactive problem-solving skills

. Strong attention to detail and ability to multitask in a fast-paced, international environment. Experience with

ERP or CRM systems

and solid computer literacy (Excel, Word, etc.).

Preferred Qualifications:

Experience working with

North American customers

in an OEM or export business. Familiarity with

international logistics

,

customs documentation

, and

trade compliance

. Strong sense of ownership and service mindset.

What We Offer:

Competitive salary and performance bonus. Career growth and leadership development opportunities. Global working environment -- daily collaboration with teams in China and customers in North America. Supportive team culture and flexible work arrangement.
Job Types: Full-time, Permanent

Pay: $22.00-$26.00 per hour

Expected hours: 40 per week

Benefits:

Dental care Extended health care Paid time off
Language:

Mandarin (required)
Work Location: In person