Job Description

Customer Service - Payments

• Date Posted Feb 4, 2026
• Location Toronto, ON
• Job Type Contract
• Job ID 19195

Are you ready to support global payments operations and enhance your career? Apply Now!
Working with one of our top financial clients, this role calls for a Customer Service - Payments. This position offers a key support function within a collaborative team responsible for ensuring the accurate and timely settlement of international financial transactions. The role provides flexible remote working, growth opportunities, and the potential to transition into a full-time employee, based on business needs and performance.
Pay rate range (CAD): $17.60/hr - $27.54/hr
Responsibilities

• Support operational processes for settlement of Security, Derivative, Foreign Exchange, and Money Market transactions globally
• Manage pre- and post-settlement activities such as account opening, confirmation, cash management, margin, and collateralization
• Provide specialized support in Asset Servicing, Correspondent Banking Services, and Wire Payment Operations
• Ensure compliance with regulatory reporting and documentation requirements
• Gather, analyze, and format data into reports, dashboards, and ad-hoc analyses
• Support change management initiatives and contribute to process and system improvements
• Resolve transaction discrepancies and escalated issues promptly and effectively
• Communicate directly with clients and internal stakeholders to address inquiries and maintain strong relationships
• Contribute to the development and delivery of training tools and materials
• Participate in cross-functional projects and process development activities
• Support operational integrity by understanding and applying regulatory standards
• Handle escalations and complex tasks within established policies and procedures

Desired Skill-Set

• 2+ years of experience with payment systems or related financial operations
• Proficiency with MS Office suite, especially Excel
• Strong communication and interpersonal skills
• Ability to work effectively within a team environment
• Attention to detail and problem-solving capabilities

Nice to Have

• Previous banking industry experience
• Knowledge of payment processing beyond core functions

BeachHead is an equal opportunity agency and employer. We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability. BeachHead or our clients may use technology-enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching. These tools assist our recruiters and our clients, and do not replace human decision-making. This job posting represents a current or anticipated vacancy. The position may be filled at any time, and the posting may be removed without notice once the role has been filled.
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BeachHead Inc. 130 King Street West Suite 1900, PO BOX 427 Toronto, ON M5X 1E3
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