Job Description

About Us

We are a stairs and railings company specializing in high-quality custom work for residential and commercial projects. We're looking for a reliable and motivated Customer Service & Operations Associate to join our team. This position combines customer service, quoting, and warehouse/material coordination.

About the Role

This role is ideal for someone who enjoys working in a small team environment, communicating with customers, and keeping things organized behind the scenes.

You'll be the first point of contact for many of our customers, both walk-ins and those who reach us by phone, email, or online, and you'll help guide them through the quoting and order process. You'll also coordinate materials with suppliers and ensure the installation crew has everything ready for their jobs.

Key Responsibilities

Greet and assist walk-in customers in the store Respond to customer inquiries by phone and email Gather project details and prepare quotes using provided templates Follow up with customers about quotes, orders, and payments Coordinate with suppliers for material orders and pickups Prepare materials for customer pickups or installation crews Keep basic inventory and product organization in the warehouse Update records and communications using a computer (email, Excel, etc.)
Qualifications

Previous experience in customer service, sales support, or office/operations roles Strong communication and organizational skills Comfortable using computers, email, and Microsoft Office/Google Sheets Valid driver's license (for occasional supplier pickups or deliveries) Ability to lift up to 40 lbs occasionally (for small material handling) Knowledge of construction, stairs, or millwork is an asset but not required
Job Type: Full-time

Pay: $19.00-$22.00 per hour

Expected hours: 35 per week

Work Location: In person