Job Description

About Us:

CSL Silicones Inc. (CSL) is a leading innovative technology solutions provider for silicones, coatings and sealants. Our innovation strategy focuses on anticipating and understanding the needs of our customers and the industries we serve. We are dedicated to developing cutting-edge technologies that surpass expectations. We consistently build solid, long-term relationships with our partners and customers. As a subsidiary of the PETRONAS Chemicals Group Berhad, it now has an even greater global presence and increased resources for pushing the boundaries of innovation.

CSL develops and manufactures High Voltage Insulator Coatings (HVIC), Roof Coatings, Anti-Graffiti Coatings, Corrosion Maintenance Coatings, as well as silicone sealants.

Overview

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Reporting directly to the Project Management Supervisor, the

Customer Service Officer

will work directly with our clients and assist the Marketing Development Team to understand requests, gather requirements, define objectives, deliverables, and delivery dates. You will be a key point of contact with existing and new customers responsible for account management, relationship building with customers and liaising with internal departments to meet project deadlines.

Key Responsibilities:

Manage and coordinate assigned orders from planning to execution Understand client needs, recommend suitable products, and provide accurate quotes Maintain and grow existing client relationships Prepare proposals, sales forecasts, and product documentation Serve as the primary contact for client support and issue resolution Collaborate with internal teams to ensure timely delivery and customer satisfaction Keep accurate records, generate reports, and update CRM Assist with purchase orders, shipping documents, product information, and sample requests Attend production meetings and act as liaison between clients and production Support business development with market research and client profiling
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Qualifications:

Bachelor's degree in Business or related field 1-2 years' experience in B2B sales or customer service Experience in a manufacturing setting is preferred. Strong communication and organizational skills Experience with CRM and ERP systems Proficient in Microsoft Office Knowledge of power, electricity, or infrastructure industries, is an asset. Knowledge of Incoterms would be an asset. Detail-oriented with strong data analysis skills Bilingual in English/French (asset)
This is a hybrid position with. Typical hours are Monday to Friday 9:00am to 5:00pm with a minimum of two days in the office.

CSL Silicones Inc. is committed to creating an inclusive, accessible environment for all employees and applicants. We strive to provide accommodations for people with disabilities in our recruitment processes. If you require accommodation at any stage of the recruitment process, please contact us and we will work with you to meet your needs.

Job Types: Full-time, Permanent

Expected hours: 40 per week

Benefits:

Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match Vision care Wellness program Work from home
Experience:

B2B: 1 year (preferred) Customer service: 1 year (preferred) Manufacturing facility: 1 year (preferred)
Work Location: Hybrid remote in Guelph, ON N1H 1B5