Job Description

TD Description

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Department Overview

The Customer Service Officer Commercial Banking provides support to one or more Account Managers in the Mid-Market Agriculture Segment. The position reports to the Lead Customer Service Officer. This position is accountable to deliver a superior customer experience, support profitable business growth, and achieve The Quest.

Job Requirements

• Maximize support for Account/Relationship Managers and Analysts in credit administrative matters
• Actively use CARMA
• Actively refer to other business partners both within Business Banking and across TDBFG .
• Provide effective credit administration for the portfolio both within the Unit and by interfacing with other parts of TDBFG. Role includes direct contact with customers on some credit administrative matters such as obtaining Financial Statements and Accounts Receivable lists.
• Strong oral and written communications skills are essential
• Position requires an individual who is passionate about providing superior customer service
• Should be resourceful, have strong organizational skills and work successfully with minimal supervision in a fast paced, high volume environment.
• Must possess the ability to multitask
• Will work closely in a team environment in order to meet individual and team driven benchmarks.
• Should be conscientious and detail oriented in order to mitigate any risk to the bank.
• Must demonstrate the ability to be resourceful and proactive in their approach to Partner Problem Resolution and overall position responsibilities
• Ability to quickly learn new systems and applications
• Solid Knowledge of Microsoft Office required. .Customer service and banking experience are an asset
• Ability to take ownership of a situation

Hours

37.5



Provide effective credit administration for the portfolio both within the Unit and by interfacing with other parts of TDBFG. Role includes direct contact with customers on some credit administrative matters such as obtaining Financial Statements and Accounts Receivable lists.

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Additional Information

#LI-Post

Business Line

TD Commercial Banking

Job Category - Primary

Commercial Banking

Job Category(s)

Commercial Banking

Job Family

Servicing

Time Type

Full Time

Employment Type

Regular