Customer Service Manager
Windsor, ON, Canada
Job Description
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Job opportunity \xe2\x80\x93 Customer Service Manager
Quick AAR information / resources
Website: aarcorp.com
Careers: aarcorp.com/careers
Email: windsorrecruiting@aarcorp.com
Position Title: Customer Service Manager
The position
Reporting to the Vice President of Operations, this position will be responsible for building, maintaining and improving Airline Customer satisfaction by providing problem-solving solutions; addressing customer needs, exceeding expectations and supporting the goals of the organization.
Other key responsibilities include:
As a team member, you receive:
Quick AAR information / resources
Website: aarcorp.com
Careers: aarcorp.com/careers
Email: windsorrecruiting@aarcorp.com
Position Title: Customer Service Manager
The position
Reporting to the Vice President of Operations, this position will be responsible for building, maintaining and improving Airline Customer satisfaction by providing problem-solving solutions; addressing customer needs, exceeding expectations and supporting the goals of the organization.
Other key responsibilities include:
- Achieves AAR customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.
- Liaise with AAR Corporate Commercial team to provide performance updates, Customer satisfaction and relationship information.
- Serve as the primary Customer interface, liaise between Operations and Customer(s) to bring forward concerns from either party, impacts, schedule changes on live projects, record results and details of customer interaction.
- Deal directly with the Customer\xe2\x80\x99s On Site Lead Technical Representative on issues relating to their projects and ensure that the responsible Operations Manager is informed of any issues or Customer concerns.
- Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Actively participate in AAR Windsor\xe2\x80\x99s Safety Management System (SMS) including reporting safety hazards and incidents encountered in daily operations; understands and promotes the company safety policy
As a team member, you receive:
- Comprehensive benefits package
- RRSP Contribution \xe2\x80\x93 employee and employer
- Annual uniform and safety boot allowance
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Job Detail
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Job IdJD2139816
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationWindsor, ON, Canada
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EducationNot mentioned