Job Description

We are looking for a Customer Service Manager to join our team, based in at our Head Office in Saint John, NB.

As a Customer Service Manager, your goal will be to provide outstanding customer service to our customers by developing effective customer service procedures, ensuring best practices are followed and providing leadership and support to our team members

This career opportunity is invaluable to our business. Our ideal candidate is an experienced professional with knowledge of IT, sales, and customer service best practices. You will be working as part of an energetic and collaborative team that works together to deliver high standards of customer service and teamwork!

Who We Are:

Our team operates within highly technical, fast-paced, competitive businesses and is part of an integrated forest products value chain under J.D. Irving, Limited (JDI). Our goal is to play an integrated role in sustainably transforming our renewable forest resources into value-added products for today\'s consumer markets.

We are not just invested in forest products; we are invested in people. We know that our overall success is a combined effort, and we therefore strive to provide opportunities for our employees to learn, grow, and thrive. Being curious and focused on innovation is key to leading a successful team.

Responsibilities:

• The coaching, training and motivation of customer service team staff to ensure they are performing effectively.
• Work collaboratively with all team members to set goals that meet their respective development needs in conjunction with the needs of our business.
• Hiring and training of new customer service team hires
• Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
• Data entry, research and follow up as required to troubleshoot customer inquiries and problems.
• Supporting the Sales and Logistics functions for our mills.
• Analyze business or operating procedures, processes, and workflow to improve efficiency.
• Comfortable interpreting sales metrics

Qualifications:

• Education required: Degree in Business Administration or two-year post-secondary education.
• Years of Experience: 3-5 years\xe2\x80\x99 experience in customer service manager role
• Strong communication and organizational skills
• Ability to effectively manage multiple assignments and shifting priorities.
• High energy level with thorough attention to detail
• Experience with Majiq and Cognos is considered an asset.
• Proficiency with MS Office Suite (MS Excel essential)
• In-depth understanding of sales principles and customer service practices

We have:

• More than $400Million invested into improving and growing the future of the Pulp & Paper Division.
• Significant Capital Investment at all four of our Pulp and Paper Mills
• Career Growth in Engineering, Maintenance, Operations, Leadership, Finance and many other disciplines
• Significant investment in training with partnerships with some of the best Educational Institutions in the country

The Company:

Founded in 1882, J.D. Irving, Limited (JDI) has operations in Eastern Canada (New Brunswick, Nova Scotia, Prince Edward Island, Quebec, Ontario, Newfoundland and Labrador), and the United States. We are a team of 18,000 dedicated employees.

To Apply for this Career Opportunity:

Please apply online by September 13th.

We appreciate your interest in our company! Only those candidates selected for an interview will be contacted.

To learn more about our products and services, click .

Irving Forest Services is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.

Additional Information

• Posting Date: Aug 30, 2023

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Disclaimer

Please be cautious of false employment offers from individuals or organizations posing as J.D. Irving, Limited.

J.D. Irving, Limited would never request money from job seekers, nor request personal information beyond what is required for a resume. We routinely report suspicious activities and accounts and we ask anyone who has received messages from a fraudulent account to do the same. If you have questions about the validity of an offer, please contact .

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\xc2\xa9 J.D. Irving, Limited. All rights reserved. \xe2\x84\xa2 is a trademark of Irving Licensing Inc., used under licence.

An outstanding team dedicated to providing the best in products and service.

J.D. Irving