Job Description

Job Summary

We are seeking a dynamic and experienced

Customer Service Manager

to lead our customer support team and enhance client satisfaction. The ideal candidate will possess strong leadership qualities, excellent communication skills, and a strategic mindset to oversee daily operations, improve service processes, and foster a customer-centric environment. Fluency in English and Spanish, along with project management and analysis skills, are highly valued to ensure effective coordination across diverse teams and markets.

Responsibilities

Lead, supervise, and motivate the customer service team to deliver exceptional support experiences. Develop and implement customer service policies, procedures, and standards to optimize efficiency and quality. Manage customer inquiries, complaints, and feedback with professionalism and a focus on resolution. Coordinate with other departments to ensure seamless communication and service delivery. Analyze customer service metrics to identify areas for improvement and implement strategic solutions. Conduct training sessions for team members to enhance their skills in communication, negotiation, and problem-solving. Oversee project management initiatives aimed at improving overall customer satisfaction levels. Foster a positive team environment that encourages collaboration, innovation, and continuous improvement. Maintain multilingual communication capabilities to serve diverse client bases effectively.

Experience

Proven supervising or leadership experience in a customer service environment. Strong project management skills with the ability to handle multiple initiatives simultaneously. Preferred, Previous experience with the use of computer calendars Previous experience in construction repairs of concrete structures preferred Previous experience with repairs to wet basements preferred Demonstrated analysis skills for interpreting data related to customer interactions and service performance. Excellent communication skills in English; proficiency in Spanish is highly desirable. Experience in negotiating solutions with customers or stakeholders to achieve mutually beneficial outcomes. Prior experience working in construction repair setting is preferred. This role offers an opportunity to lead a dedicated team within a vibrant organization committed to delivering outstanding customer experiences through innovative strategies and effective leadership.
Job Type: Full-time

Pay: $20.00-$25.00 per hour

Expected hours: 35 - 44 per week

Work Location: In person