Customer Service Manager / Integration Specialist

Mississauga, ON, CA, Canada

Job Description

Company Overview



GALAXY FREIGHTLINE INC. is a leading player in the transportation and logistics industry, specializing in freight services across Canada and the US. We pride ourselves on our commitment to providing reliable and efficient transportation solutions with a focus on customer satisfaction.

Summary



Galaxy Freightline, a North American logistics provider, is seeking a Customer Service Manager / Integration Specialist to lead our customer service operations and support system integrations. This role combines leadership responsibilities with technical expertise to optimize client interactions and streamline freight management systems.

Responsibilities



Customer Service Leadership

Manage and mentor a team of customer service representatives Develop and implement protocols to ensure effective client support Handle escalations and resolve complex client issues Monitor KPIs and improve service delivery
Integration Specialist Duties

Collaborate with IT and operations to integrate freight management systems (TMS, CRM, ERP) Lead onboarding of new clients and partners into digital platforms Troubleshoot integration issues and ensure data accuracy Train internal teams and clients on system usage and best practices

Requirements



Minimum 3 years of experience in a Customer Service role in logistics or transportation. At least 1 year of direct experience with system integration or technical project management. Diploma or Degree in Logistics, Supply Chain Management, Transportation, or a related field. Strong understanding of freight operations and order fulfillment processes. Excellent verbal and written communication skills. Proficiency in Microsoft Office (Word, Excel, Outlook) and experience using TMS, logistics platforms, Loadlink, DAT, or Samsara. Ability to work in a fast-paced environment while managing multiple tasks effectively. Knowledge of U.S. and Canadian freight regulations. Experience with tools like Salesforce, SAP, Oracle, or similar platforms is a plus.
If you are passionate about providing top-notch customer service in the logistics industry, we invite you to apply today! Join us at GALAXY FREIGHTLINE INC. and be part of a dynamic team dedicated to excellence.

Job Types: Full-time, Permanent

Pay: $60,000.00-$80,000.00 per year

Benefits:

Casual dress Company events Disability insurance On-site parking Paid time off Vision care
Ability to commute/relocate:

Mississauga, ON L4W 1J2: reliably commute or plan to relocate before starting work (required)
Education:

Bachelor's Degree (preferred)
Experience:

Customer service: 3 years (required) Technical Project Management: 1 year (required)
Work Location: In person

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Job Detail

  • Job Id
    JD2858703
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Mississauga, ON, CA, Canada
  • Education
    Not mentioned