GALAXY FREIGHTLINE INC. is a leading player in the transportation and logistics industry, specializing in freight services across Canada and the US. We pride ourselves on our commitment to providing reliable and efficient transportation solutions with a focus on customer satisfaction.
Summary
Galaxy Freightline, a North American logistics provider, is seeking a Customer Service Manager / Integration Specialist to lead our customer service operations and support system integrations. This role combines leadership responsibilities with technical expertise to optimize client interactions and streamline freight management systems.
Responsibilities
Customer Service Leadership
Manage and mentor a team of customer service representatives
Develop and implement protocols to ensure effective client support
Handle escalations and resolve complex client issues
Monitor KPIs and improve service delivery
Integration Specialist Duties
Collaborate with IT and operations to integrate freight management systems (TMS, CRM, ERP)
Lead onboarding of new clients and partners into digital platforms
Troubleshoot integration issues and ensure data accuracy
Train internal teams and clients on system usage and best practices
Requirements
Minimum 3 years of experience in a Customer Service role in logistics or transportation.
At least 1 year of direct experience with system integration or technical project management.
Diploma or Degree in Logistics, Supply Chain Management, Transportation, or a related field.
Strong understanding of freight operations and order fulfillment processes.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office (Word, Excel, Outlook) and experience using TMS, logistics platforms, Loadlink, DAT, or Samsara.
Ability to work in a fast-paced environment while managing multiple tasks effectively.
Knowledge of U.S. and Canadian freight regulations.
Experience with tools like Salesforce, SAP, Oracle, or similar platforms is a plus.
If you are passionate about providing top-notch customer service in the logistics industry, we invite you to apply today! Join us at GALAXY FREIGHTLINE INC. and be part of a dynamic team dedicated to excellence.
Job Types: Full-time, Permanent
Pay: $60,000.00-$80,000.00 per year
Benefits:
Casual dress
Company events
Disability insurance
On-site parking
Paid time off
Vision care
Ability to commute/relocate:
Mississauga, ON L4W 1J2: reliably commute or plan to relocate before starting work (required)
Education:
Bachelor's Degree (preferred)
Experience:
Customer service: 3 years (required)
Technical Project Management: 1 year (required)
Work Location: In person
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