Job Description

Customer Service Manager

Since 1991, TRY Recycling Inc. has been operating as a multi-purpose facility providing collection and processing of construction and demolition waste for the province of Ontario, along with the composting of leaf and yard waste. We have earned an enviable reputation for industry leadership and product quality. Every day and in more than 24 municipalities across the province, TRY Recycling Inc. delivers made to order recycling solutions for its customers. We work with municipalities, businesses and homeowners who find doing the right thing - the right choice.

Job Summary

Try Recycling Inc. is hiring a Customer Service Manager. The Customer Service Manager will be a leader in the business and will ultimately be accountable for ensuring we exceed customer service standards. They will deliver results through strong people leadership, team building and instilling best practices.


The Customer Service Manager is responsible for the operation of Four Enviro Depots within two Municipalities, (The City of London and The City of St. Thomas). They will also be managing the Customer Service roles for the Try Recycling Processing Facilities. The Customer Service Manager will demonstrate a high level of customer service expertise, people management and organization to oversee the customer service function at all sites. The Customer Service Manager will act as a liaison between Try Recycling and the employee group, municipalities and the public. They are responsible for approximately 35 to 40 employees depending on the season.

Qualifications

A minimum of 3 years of proven experience in a Customer Service Leadership role Strong administrative, customer service and operational background Must be able to work independently with little supervision Proven leadership and interpersonal skills Solid understanding of management practices and techniques Health & Safety leadership experience is an asset Confident, consistent, and decisive personality Excellent communication written and verbal skills Proactive, action oriented and results driven Outstanding problem-solving and planning skills Resourceful and adapts quickly to changing situations Ability to coach team on how to manage conflict Demonstrates the courage to challenge the status quo Strong continuous improvement experience, coupled with the ability to drive and manage change Proficiency in Microsoft Office, POS systems and TRUX (would be an asset) Demonstrated knowledge and experience in the compliance of the ESA, WSIB, Health & Safety legislation and company policies and procedures Demonstrated a high level of professionalism, personal integrity and strong work ethic Ability to work in a busy, fast paced environment Possess a valid driver's license The Customer Service Manager must travel to all locations weekly Must be available and flexible to work on weekends when needed Physical ability to lift up to 51lbs Clearance of background check a requirement

Responsibilities:

Provide a high level of customer service and organization within the depots and processing facilities Complete all necessary paperwork, maintain accurate records and documents Knowledgeable of company, depots, products & recycling of products Prepares employee schedules and approves shifts for payroll Works closely with multiple subcontractors for various services required at the sites Respond to customer service issues in a timely manner Create and implement effective customer service procedures, policies, and standards Assess service statistics and prepare detailed reports on your findings Serve at front line, scales or Hazardous Waste in staff shortages Manage the approved budget of the customer service department Stay informed on the latest industry techniques and methods Drive and enable a health and safety culture through behavioural based safety and focused on accident prevention and no safety infractions or injuries. Ensure all Municipality and Try Recycling guidelines, rules and regulations are being followed at all sites including the proper completion of all required documentation Assist in the investigation and resolution of customer service issues. Continuously work with the people and operations team to meet customer demands Hire, develop talent and guarantee on-the-job training with all employees, ensuring that employees are properly trained in their positions and cross trained where necessary. Responsible for leading and developing employees, and fostering a work environment that is safe, productive, inclusive, and engaged. Develop and maintain positive work environment by promoting open communication and accountability

What we offer:

Competitive pay based on experience and qualifications with annual reviews Health, dental, and Employee Assistance Program (EAP) benefits Training and career development opportunities Employee recognition and team events Community Involvement Opportunities

We appreciate all who apply but only those selected for an interview will be contacted.