Customer Service Manager (csm)
Vernon, BC, CA, Canada
Job Description
Overview
Store Location is Salamon Arm!
We are seeking a dedicated and experienced Customer Service Manager to lead our team. This role is pivotal in ensuring that our customers receive exceptional service and support. As a Customer Service Manager, you will be responsible for developing strategies to enhance customer satisfaction and drive team performance.
Responsibilities
Oversee daily operations of the customer service department, ensuring efficient workflows and high-quality service delivery. Lead, mentor, and supervise a team of customer service representatives, fostering a positive and productive work environment. Negotiate with customers when necessary to reach satisfactory resolutions while maintaining company standards. Provide training and development opportunities for team members to enhance their skills in customer service.
Skills
Proven leadership abilities with experience in supervising teams in a customer-focused environment. Excellent communication skills in English A strong background in customer service with a commitment to delivering outstanding experiences. Join us as we strive to elevate our customer service standards and create lasting relationships with our clients!
Job Type: Full-time
Pay: From $21.00 per hour
Work Location: In person
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Job Detail
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Job IdJD2980028
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationVernon, BC, CA, Canada
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EducationNot mentioned