Job Description

Student Success Manager (SSM) Compensation: $5,000-$7,000/month (DOE) Portfolio: Up to 100 active students About GO! Coaching GO! Coaching helps Loan Officers grow their mortgage businesses through world-class coaching, structured accountability, and proven leadership frameworks. We've coached hundreds of top producers nationwide and are known for our high standards, high accountability, and high results. We're not just another coaching company--we're a results engine for the nation's most driven LOs. About the Role The Student Success Manager (SSM) is a front-line driver of retention, accountability, and growth. This is a sales-minded and performance-driven role responsible for ensuring every student in your portfolio is engaged, active, and winning. SSMs combine strategic insight with tough-love accountability. You'll challenge students to rise to their commitments, remove excuses, and keep them plugged into the GO! system of success. Your success is measured by theirs--through retention, engagement, and production growth across your assigned book of business. Responsibilities: o Own a Portfolio: Manage up to 100 students, each in a different stage of the coaching journey. o Drive Retention: Proactively eliminate disengagement through strategic check-ins, re-enrollment conversations, and performance tracking. o Lead with Accountability: Hold live 1:1 calls with every student (approx. every three weeks), reviewing engagement, production behavior, and follow-through. o Drive Delivery & Execution: Address hesitation or drift quickly; keep students focused on follow-through, consistency, and delivering on the commitments that move their business forward. o Reinforce Commitments: Continually reconnect students to their original goals and the "why" behind their investment in coaching. o Strategic Oversight: Identify patterns, obstacles, and missed opportunities; guide students toward resources, systems, or adjustments to improve outcomes. o Collaborate Cross-Team: Partner with coaches, leadership, and operations to strengthen retention systems and the overall student experience. Qualifications: What You Bring o Experience in sales, account management, or business coaching (mortgage or coaching background is ideal). o Strong communication and persuasion skills--comfortable holding firm, confident conversations that drive accountability. o Strategic thinker with emotional intelligence--you know when to challenge and when to champion. o Excellent organization and time management--you can track 100 moving relationships without dropping a ball. o Passion for growth--you're motivated by helping others win and by your own performance metrics. About Company: GO! Coaching is an elite coaching company for Mortgage Loan Officers (MLOs) across the U.S. and Canada. We help loan officers grow their business through a proven framework across four key pillars: marketing, sales, operations, and finance. Led by top-producing MLOs, we provide high-impact training, systems, and support that drive real results--backed by community, accountability, and execution. Our mission: To become North America's #1 Loan Officer Coaching community by equipping MLOs with the tools and guidance they need to master high-income offline and online skills.

Skills Required