Job Description

Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and aerodromes. Our vision is to provide first class services to all customers in the aviation industry by focusing on safety, quality, and customer service.





EFC takes pride in being an equal opportunity employer committed to the principles of employment equity. We value diversity in our workforce and have made a commitment to ensure equitable representation of women, indigenous peoples, persons with disabilities and visible minorities at all occupational levels within our workforce. We believe that the diversity of our employees strengthens the company and furthers both individual and company successes. EFC is committed to inclusivity, equity, and accessibility in the selection of our teams and throughout employment. If you require accommodation during the recruiting process, please let us know.





Our Albian location is seeking an experienced Customer Service / Luggage Agent to support our diverse aerodrome operations.

This full-time fly in/out position works on a 4 day on/3 day off (40 hrs/week) rotational schedule. Flights and acccomodations are provided. This temporary contract, is expected to end November 27, 2025.

Description:

The Customer Service / Luggage Agent is responsible for providing all baggage handling and customer service operations to Albian Aerodrome passengers in a safe and efficient manner.

Responsibilities:

Perform passenger handling and customer service responsibilities according to the EFC corporate standards; including:

o Generate computer flight manifests and coordinate check-in process;

o Verify passenger baggage counts;

o Complete check in process, tag baggage and direct passengers as required;

o Communicate with ramp staff in the preparation of aircraft for flight;

Perform baggage handling responsibilities according to the EFC corporate standards, including:

o Transport baggage from/to lodging camp and aerodrome;

o Load and unload baggage from aircraft;

o Ensure correct baggage loading information is reported.

o Process missing/damaged baggage and incident reports as required;

Ensure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution. Perform all ramp duties as required. Through guidance of the CSA Lead, effectively manage tasks during irregular operation periods. Input statistical data into Aerodrome systems and complete EFC/CNRL reporting requirements. Provide services after hours on an on-call/as-needed basis. General support activities related to Aerodrome Operations. Maintain a tidy and orderly work area, exhibiting pride in work performance and contributing to a healthy and safe work environment. Ensure exceptional, courteous and respectful customer service. Comply with and participate in EFC's Health, Safety & Environment and Quality programs and initiatives. Perform any other duties as required.

Qualifications and Experience:

Minimum of two years' experience in Customer Service, preferably in the aviation industry. Valid class 5 driver's license and clean Driver's Abstract. No restrictions permitted. Able to meet all required pre-employment and site access screening including, but not limited to, Common Safety Orientation (CSO), Site Safety Orientation and Drug & Alcohol test. EFC and CNRL required theoretical and practical training (e.g.. WHMIS, Handling of Dangerous Goods, etc.). EFC on the job training for Passenger Handling policies, procedures and practices. Able to lift or move up to 60lbs, as well as repetitive lifting of baggage. Able to work in inclement weather conditions, overtime and extended shifts. Proficiency in Microsoft Office products, including Word, PowerPoint and Excel, plus demonstrated ability to learn new systems. Knowledge and experience with flight reservation software, including ability to make individual and group travel reservations, is preferred. Able to effectively communicate both verbally and in writing. Able to deal with individuals sensitively, tactfully, diplomatically, and professionally at all times, including demonstrated customer service and troubleshooting skills. Highly motivated and able to work well independently with minimal supervision in a fast paced environment. Able to multi-task and establish priorities in a dynamic and changing environment. Must maintain a professional appearance and mannerisms at all times. Able to work collaboratively as a productive member of the EFC Team.

What EFC can Offer?

Competitive compensation. A fun and exciting working environment. Group Retirement Plan including Deferred Profit-Sharing Plan (DPSP) and a Group RRSP for Full Time Employees. A discretionary bonus program based on over all company performance. An incredible work environment focused on hard work, fun and celebrating our successes. Career advancement opportunities in a variety of industries through the EFC Group of companies which include Aviation, Cargo, Operations, Construction, Facility Maintenance, Leasing, Administration, Heavy Duty Mechanic, Sales, Accounting, Human Resources, Safety, Training.



Please visit our web site at http://www.efcaviation.ca/ for a complete description of our company and to view other career opportunities.





We thank all applicants for their interest in EFC Aviation; however, only candidates selected for interviews will be contacted.



INDALL