Job Description

Company Description
Customer Service | Head Office Our company is growing and we are looking for individuals who strive to be part of a team where delivering exceptional customer service is their passion! It is a full time Customer Service Agent position in the Customer Care Department.


Responsibilities:

• Deliver exceptional after sale service to our customers via various communication channels: email, chat, and phone call in our service center
• Process returns, exchanges, and refund requests
• Respond to inquiries about our products, services, the process of purchasing online, and their order status
• Respond to customer feedback and deliver exceptional after sale service
• Replace the receptionist as needed

Qualifications

• Excellent verbal and written skills both in English and French
• Resourcefulness, creativity and curiosity in troubleshooting and resolving customer issues
• Passion, accountability and leadership in pursuit of customer service excellence
• Critical thinking skills and a willingness to put yourself in the shoes of the customer (internal and external)
• Team player, positive attitude and excellent listening skills
• Enjoys working in a fast-paced environment
• Ability to multi-task and handle pressure easily
• Tech-savvy, knowledge of Zendesk and Magento an asset
• 2-3 years previous professional experience in office work

Additional Information
We offer:

• Work/family balance
• Hybrid working mode
• Positive and stimulating environment
• Human and family oriented company culture
• Opportunities for growth within the organization
• Employee discount on all Linen Chest products
• Group insurance program (medical and dental)
• Lucrative referral program ($1,000)
• Free on-site parking
• Accessible by public transportation

Location: Head office, Laval Please note that this is a full time position, we do not have any part time positions available Come and have a career within the large Linen Chest family!